Technical Account Manager

Overview

Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happens—platforms like Microsoft 365, Salesforce, and hundreds more.

Backed by top investors including Greylock, Norwest Venture Partners, and IVP, we’ve built a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at Crowd Strike, Okta, Cylance, and Carbon Black.

Now, we’re transforming how SaaS is secured—in the era of agentic AI.

Today, Obsidian is trusted by global enterprises like Snowflake, T-Mobile, and Pure Storage. We protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many of the world’s largest Fortune 1000 and Global 2000 companies.

With strong global momentum, a growing partner ecosystem including Sentinel One, Databricks, and Google Cloud, and a major fundraise on the horizon, we’re scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security!

We are hiring a proactive Technical Account Manager (TAM) to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.

• Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
• Take ownership of driving complex scenarios and issues, working with engineering, product management and sales to deliver successful outcomes.
• Work closely with our customers to ensure they are enabled/on-boarded successfully, understand how to use the platform, and can integrate it into their day-to-day workflows.
• Improve customer understanding and usage of the Obsidian platform, build in-product documentation, and deliver live or recorded product training for new customers or partners.
• Identify and deliver opportunities to improve Obsidian’s ability to support customers, including new processes, tools, or product prototypes.
• Create and deliver Account Health checks and Quarterly Business Reviews.

• Strong communication abilities and technical skills to be the field-facing technical ambassador for Obsidian.
• Experience building and managing strong customer relationships.
• Experience with cybersecurity, especially Cloud and SaaS security concerns.
• Ability to prioritize and manage multiple requests while delivering results.
• Experience administering and configuring SaaS applications (e.g., Google Workspace, O365, Okta, Duo).
• Experience interacting with APIs, integrations, and middleware.
• Understanding of common web authentication methods (tokens, OAuth, SAML).
• Software engineering experience (Python) is a plus.
• Experience with cybersecurity solution stacks.
• Experience in incident response, threat triage, log analysis, and data correlation is a plus.
• Willingness to travel occasionally to meet with customers (not expected to exceed 5%).

Our competitive benefits packages are designed to support our employees' well-being, both at work and  US-based employees enjoy:

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources

For more details on our US benefits, or information on international benefits, please see here.

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location and the candidate’s knowledge, skills and experience. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation depending on the role or function within the company.

Obsidian is proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accomm