Sr. Developer, L2 Application Support

Sr. Developer - Enterprise Application - Oracle SReady to turn bold ideas into real-world impact?

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Job Description Inviting applications for the role of Sr. Developer, L2 Application support

The L2 Application support Analyst will provide advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations such as policy administration claims billing underwriting and rating systems. The role involves incident analysis root cause identification issue resolution coordination with L3/engineering teams and ensuring system stability and SLA compliance.

Responsibilities:

Provide Level 2 support for P&C insurance applications including:

Policy Administration Claims Management Billing & Payments Underwriting & Rating Analyze troubleshoot and resolve medium to complex production issues escalated from L1 support.

Perform root cause analysis (RCA) and document permanent fixes.

Support batch jobs integrations and interfaces (inbound/outbound feeds).Monitor application health logs and alerts;proactively identify risks.

Manage incidents and service requests through ITSM tools (Service Now JIRA Remedy etc.).Ensure adherence to SLA and compliance requirements.

Participate in problem management and continuous improvement initiatives.

Support change deployments release validation and postdeployment verification.

Coordinate with L3 teams vendors and business users during critical incidents.

Understand P&C insurance workflows including:

New business renewals endorsements

Claims lifecycle

Cancellations reinstatements

Premium calculation and billing

Interpret business rules related to coverages deductibles limits endorsements and regulatory rules.

Support business users by providing timely resolution and clear communication.

Create and maintain runbooks SO Ps and knowledge articles.

Document known issues workarounds and system behavior.

Participate in knowledge transfer sessions with L1 and L3 teams.

Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications Oracle  Fusion Middleware (FMW) 11g Forms Developer - Oracle Oracle Required  Skills Agile Methodology, Automated Testing, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Oracle, Oracle Application Express (APEX), Oracle Apps Financials, Oracle SCM, Oracle Transactional Business Intelligence (OTBI), People Soft Administration, Personal Effectiveness, R12
-Manufacturing, Siebel CRM Systems, Storytelling Language English Language  Proficiency
-Proficient - C2

Additional

Job Location
-Job Type Regular Master  Skill List
-Enterprise Application Oracle SRemote Type
-Office Work Shift
-Day Job (United States of America)
The approximate annual base compensation range for this position is:55,000 to 68,500 USD“Los Angeles, California based candidates are not eligible for this role. Chicago area candidates are eligible for this role only.”The actual…