Manager, Operations; Weekend shift

Role Overview

The Weekend Operations Manager is an experienced operational leader responsible for overseeing Cboe’s global weekend support function—managing teams in Chicago, IL and Singapore to deliver continuous, high‑availability operational coverage across Cboe’s platform portfolio during the weekend window. The role owns the end‑to‑end weekend operational model, including shift structure, staffing, incident management, hand‑off coordination, and team development. Initial focus is on 24x7 Data Vantage platform support, with a trajectory to expand responsibilities to trading platform support and operational oversight of Cboe’s Titanium markets.

• Own and manage the global weekend operations function, providing direct leadership to weekend support staff in Chicago and operational oversight of the Singapore‑based weekend team. Define team structure, shift coverage, and staffing requirements to ensure seamless follow‑the‑sun coverage across the US‑to‑APAC transition window. Conduct performance reviews, provide ongoing coaching, and support the professional development of direct reports and extended team members.
• Own the Incident Management function across the global weekend shift. Lead incident triage, root‑cause analysis, escalation, and stakeholder communication for all production events affecting Cboe platforms— including Cboe Global Indices, Data Vantage, and Cboe Titanium—during the weekend coverage window. Ensure timely and accurate incident documentation, drive escalation to on‑call engineering and senior operations staff as warranted, and complete post‑incident records.
• Lead the ongoing development of the weekend support team to take on an increasing scope of responsibilities in alignment with Cboe’s expanding 24x7 service offerings. Build team proficiency across the full Data Vantage product suite (Global Indices, Hanweck, Data Shop, Silexx, Live Vol) and Cboe Titanium global trading platforms. Establish training plans and competency milestones that enable the weekend team to provide meaningful trading and market operations support.
• Provide and oversee operational support for Cboe exchange trading platforms, including real‑time low‑latency markets covering U.S. equities, options, and futures. Responsibilities include equity listing process management; servicing cancel order requests; conducting and providing rulings for clearly erroneous and obvious error trade reviews; supporting voluntary price adjustments; servicing clearing support requests; overseeing real‑time order routing changes; conducting futures settlement price verifications; and monitoring auctions and rotations.
• Oversee operational monitoring of the Cboe Global Indices platform and the broader Data Vantage suite on a 24x7 basis during the weekend shift. Ensure health checks, audit log reviews, database health monitoring, and batch pipeline oversight are performed consistently by the team. Establish and enforce standards for issue identification, escalation, and resolution across both Chicago and Singapore teams.
• Define, implement, and continuously refine structured hand‑off processes between the Chicago and Singapore weekend teams. Ensure that shift transitions—including operational status, open incidents, and outstanding items—are documented and communicated clearly and completely.
• Provide and oversee customer and sales support related to platform behavior, data delivery, and feature/functions during the weekend coverage window. Ensure timely and professional outbound communications servicing email support queues and customer phone support to a “Deliver Plus One” standard.
• Lead and participate in internal and industry‑wide weekend testing activities across both Data Vantage and Titanium platforms— including capacity testing, failover, and BCP/DR tests—which represent a core component of the weekend operations schedule.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, Sigma dashboards, and Cboe proprietary tools to gather and analyze data, provide reports, and service the needs of customers and business teams. Leverage experience with file transfer processing and cloud…