Senior Project Coordinator

Overview About the Opportunity

This is a hybrid position - 3-4 days per week in the office in West Chicago are required.

Epsilon is seeking a highly organized, forward-thinking, and operationally minded Senior Project Coordinator to join the Shared Marketing Services (SMS) team. This is a hybrid role that blends the campaign execution and cross-functional coordination skills of a Client Account Executive with a stronger focus on operational excellence, process improvement, and automation — without the client-facing or financial/P&L responsibilities of the Account Executive track.

The Senior Project Coordinator will manage and coordinate small-to-mid scale projects and campaigns from intake through delivery, while actively contributing to the team's evolution: streamlining workflows, identifying automation opportunities, building documentation, and helping take our processes to the next level. The ideal candidate is a curious problem-solver who thrives on bringing order to complexity, sees inefficiency as an opportunity, and is energized by tools like Workfront, Visio, and AI-powered productivity platforms.

This role is designed for someone who wants to make an outsized impact behind the scenes — supporting account teams, functional groups, and leadership by ensuring projects run smoothly and that the way we run projects keeps getting better.

• Manage day-to-day execution
  of small-to-mid scale multi-channel marketing programs (direct mail, email, digital, landing pages, data) ensuring accurate, timely, and high-quality delivery — without serving as the client point of contact.
• Develop and maintain project schedules and timelines
  in conjunction with cross-functional teams, possessing minute-by-minute knowledge of work in progress.
• Traffic projects internally
  , ensuring proper approvals, sign-offs, and handoffs at each stage of the project lifecycle.
• Coordinate kick-off meetings
  with internal account, creative, data, production, and analytics teams to align on briefs, scope, and expectations.
• Manage Change Requests
  and proactively alert management of risks, scope changes, or barriers impacting timelines.
• Partner with functional groups and third-party vendors
  to ensure accurate execution, including coordinating QC checkpoints at every stage of production.

• Identify bottlenecks and inefficiencies
  in current workflows and recommend practical solutions to streamline execution, reduce risk, and accelerate speed to market.
• Contribute to and lead targeted process improvement initiatives
  — from documenting current state to designing future-state workflows.
• Build and maintain process documentation
  , including cross-functional process flows (Visio), intake forms, SOPs, templates, and training materials.
• Write clear, concise business and data requirements
  detailing inputs, outputs, processing rules, and personalization logic for campaign execution.
• Surface systemic issues
  to leadership with proposed solutions, supporting a culture of continuous improvement.

• Support the build-out and ongoing optimization of Adobe Workfront
  as the team's core project management platform — including template creation, project plan structure, intake form design, and reporting.
• Identify automation opportunities
  across the team's workflows and partner with stakeholders to map and implement solutions (e.g., Power Automate, Copilot Studio, Workfront Fusion, Salesforce integrations).
• Leverage AI-powered productivity tools
  (Microsoft Copilot, ChatGPT, etc.) to streamline documentation, communication, and routine coordination tasks — and help the broader team adopt these capabilities.
• Maintain and evolve trackers, dashboards, and reporting
  that provide visibility into team capacity, project status, and operational health.

• Act as a liaison
  between internal teams (account, creative, data, production, analytics, finance) and partner agencies/vendors to define and execute campaign requirements.
• Prepare well-organized, clear, and concise internal communications
  for both technical and non-technical audiences.
• Support…