Incident & Client Advisory Associate

This role strengthens the Independent Control Assessment (ICA) function by improving process quality, measurement discipline, and cross-functional coordination. The ICA Associate monitors case outputs, tightens procedures and system controls, and accelerates workflow through targeted use of AI-enabled capabilities. Success requires strong analytical judgment, crisp communication, and the ability to operate effectively in a fast-moving, high-stakes environment (per provided role description).

Join a dynamic team at the forefront of ICA operations, where your expertise will drive process excellence, innovation, and impactful collaboration across the organization (per provided role description). You will work within a culture that values continuous improvement, leverages advanced technology, and partners closely with stakeholders to deliver best-in-class risk management outcomes (per provided role description).

** Job Summary*
* Serve as an ICA Associate, contributing directly to the optimization of ICA processes by evaluating work quality, enhancing procedures and systems, and strengthening interactions with business partners (per provided role description). You will play a critical role in monitoring performance, implementing measurable improvements, and supporting the department's strategic objectives through disciplined execution and reliable reporting (per provided role description).

** Job Responsibilities*
* + Monitor ICA Case Management outputs and proactively collaborate with teams to drive sustained improvements.

+ Refine and report key metrics for ICA inputs, processes, and outputs to strengthen transparency and performance management.

+ Establish and maintain structured feedback mechanisms with partners providing ICA inputs and receiving ICA outputs, including Onboarding, Client List Screening, Global Financial Crimes Compliance, and Technology.

+ Leverage AI capabilities to optimize departmental workflow and reduce manual friction across recurring processes.

+ Update and maintain ICA procedures and flowcharts to ensure consistent execution and audit-ready documentation.

+ Distribute ICA work efficiently to appropriate team members to balance capacity, urgency, and quality.

+ Manage ICA system enhancements and monitor system integrity, including the Client Incident Tracking Application.

+ Fulfill requests for information from business partners and external parties, including auditors and examiners, with accuracy and timeliness.

+ Execute case management and support special projects as required to meet emerging priorities.

** Required Qualifications, Capabilities, and Skills*
* + Demonstrate strong analytical and problem-solving ability with consistent attention to detail.

+ Communicate clearly and effectively in both written and verbal formats.

+ Coordinate issues, findings, and best practices with colleagues across regions and/or divisions.

+ Prioritize effectively in a fast-paced, high-pressure, constantly changing environment.

+ Apply business knowledge to new situations, balancing enterprise-wide perspective with product-area specificity.

+ Bring 3+ years of experience in the financial services industry and/or operations/risk management.

+ Hold a BA/BS degree or demonstrate a strong, proven track record in operations or risk management.

** Preferred Qualifications, Capabilities, and Skills*
* + Attain advanced degrees, certifications, or licenses, such as MBA, CAMS, or Series 7.

+ Demonstrate experience applying AI-driven methods to process optimization, workflow management, or operational analytics.

+ Exhibit familiarity with ICA systems, case management tooling, or incident tracking applications.

+ Show experience supporting interactions with auditors, examiners, or other external review stakeholders.

+ Lead cross-functional projects effectively, driving alignment, delivery discipline, and measurable outcomes.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.…