IT Business Systems Analyst

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers – while also maintaining the flexibility for meaningful work-life balance.

You drive business value from our technology investments and ensure the IT department is a true partner in advancing company strategy. Working cross-functionally, you analyze needs, support IT project delivery, and optimize processes, bridging technology and business with a strategic, impact-focused mindset. You help shape solutions that deliver measurable results across our global organization.

• Serving as a strategic partner between IT and business units to identify and deliver service innovations, process improvements, and growth opportunities enabled by technology.
• Analyzing IT projects and departmental activities to quantify business value, ROI, and opportunities for continuous improvement.
• Developing, tracking, and reporting key performance indicators (KPIs), performance metrics, and service-level agreements (SLAs) that evaluate IT's impact on business objectives to maximize value delivery.
• Supporting IT portfolio management and prioritization to ensure projects align with key strategic outcomes and resource capacity.
• Preparing business cases, executive summaries, and recommendations for technology driven transformation initiatives.
• Conducting internal and market research to recommend process enhancements and innovative solutions enabled by IT.
• Leading and supporting small to medium sized IT projects from inception to completion, ensuring on time, value aligned delivery.
• Managing IT procurement processes for hardware, software, and services while partnering with procurement and finance to oversee vendor relationships, purchasing workflows, and budget alignment.
• Partnering with IT leadership and executive stakeholders on strategic planning, providing actionable insights on technology trends, risk posture, and performance.
• Driving change management activities that guide stakeholders through technology transitions and maximize adoption.

• A Bachelor’s degree in Business Administration, Information Systems, or relevant field.
• 3+ years in IT business analysis, operations, or project management, with demonstrated project leadership.
• Strong analytical, financial modeling, and business process improvement skills.
• Experience partnering across teams and driving organizational change through technology.
• Advanced proficiency with project management and analytical tools (e.g., Excel, Power BI, Microsoft Project, Jira, or Smartsheet).
• Excellent communication skills and capability to bridge technical and business priorities.
• A PMP, CAPM, or equivalent certification preferred; familiarity with ITIL or COBIT a plus.
• A collaborative, proactive, and impact-focused mindset.

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to Linked In Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive…