Manager, Quality Assurance Engineering

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

The Manager, Quality Assurance Engineering is a delivery and quality-enablement leader within the Platform Resilience - Quality Pillar. This role ensures complex, cross-squad initiatives move predictably, safely, and with high quality across environments, markets, and platforms.

This role focuses on test strategy alignment, execution governance, integration sequencing, dependency management, test data readiness, and delivering a seamless user experience. It owns how change is validated across cross-functional teams, ensuring that features, initiatives, and platform capabilities comply with market and regulatory requirements, meet accessibility standards, and maintain performance benchmarks-including stability across iOS and Android platforms with respect to application crashes.

The role is responsible for managing features end-to-end, from initiation through activation across all markets, leveraging structured quality gates with a combination of automated promotions and manual certifications at each stage. This approach ensures that segment markets are protected from unstable code, allowing them to focus primarily on market-level business validations.

The role ensures delivery execution remains predictable, resilient, and quality-driven as scale and complexity increase. It requires strong ownership of quality gating, test coverage, automation strategy, and risk-based decision-making, ensuring cohesive, deployable, and production-ready outcomes rather than fragmented completion.

This is an exciting opportunity for an experienced quality engineering leader to help shape McDonald’s transformation. This role is based at our McDonald’s Global Headquarters in Chicago, IL.

• Lead quality gating and release readiness for large-scale, customer-facing digital initiatives across mobile and web platforms, ensuring high standards of delivery, reliability, and customer experience.
• Establish and enforce consistent quality standards and governance across multiple work streams, balancing delivery speed, risk, and business impact.
• Drive quality process optimization and efficient tool adoption initiatives, including regression suite audits, enhancement of testing approaches, and continuous improvement of quality metrics to reduce friction and increase reliability.
• Identify systemic inefficiencies within QA processes and implement scalable, sustainable solutions that improve effectiveness, predictability, and delivery outcomes.
• Design and implement scalable, extensible test automation solutions for complex consumer-facing systems, including GUI-based automation, backend automation supporting dark deployments, and end-to-end…