Vendor Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Summary

The Vendor Manager - Critical Environments is responsible for establishing, maintaining, and optimizing strategic relationships with third-party vendors and service providers. In conjunction with the Customer's Facilities Manager, the Vendor Manager serves as the primary point of contact for vendors, leading performance management, business reviews, and continuous improvement initiatives. This role maintains regular communication to address issues, discuss and track performance (including Work Order completion), identify improvement opportunities, and verify and ensure accurate billing and invoice justification based on Corrigo and process payments.

The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams supporting operations.

Principal Duties and Responsibilities

Task will include but not be limited to:

* Establish, maintain, and optimize strategic relationships with third-party vendors and service providers supporting all data center systems including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems.

* Serve as primary point of contact for all vendors working within assigned facilities.

* Lead vendor performance management, business reviews, and continuous improvement initiatives.

* Monitor vendor compliance with contractual obligations, service level agreements, and performance standards.

* Track and analyze vendor performance including Work Order completion rates, response times, and quality of service.

* Maintain regular communication with vendors to address issues, discuss performance, and identify improvement opportunities.

* Verify and ensure accurate billing and invoice justification based on Corrigo system data.

* Process vendor payments in accordance with contractual terms and approval workflows.

* Develop and manage vendor CAPEX and OPEX budgets including planning for infrastructure upgrades, maintenance, repairs, and equipment replacements.

* Maintain approved vendor budget variance ≤ 5% in each expense category.

* Implement comprehensive warranty management program to track, enforce, and maximize the value of warranties on vendor-provided services and equipment.

* Establish and maintain centralized repository of all active warranties.

* Monitor warranty expiration dates and coordinate timely claims for covered repairs and replacements.

* Manage all aspects of vendor training to ensure familiarity with data center operations and critical systems.

* Provide advance training and notification to all contractors regarding the data center's critical functions and work requirements, including incident contact response lists.

* Ensure Data Center Work Rules are well-understood among all vendors and contractors.

* Coordinate vendor onboarding activities including system access setup, documentation collection, and stakeholder introductions.

* Maintain all vendor-related documentation including contracts, service agreements, insurance certificates, and compliance records.

* Ensure compliance with all regulatory laws and guidelines as they relate to vendor operations within the data center's infrastructure.

* Prepare and report on vendor KPIs to track performance against established targets.

* Provide technical input and support to facility projects and modifications involving vendors, including construction support, commissioning, and final acceptance.

* Oversee activities of contractors working within the data center as…