HR Software and Customer Support Specialist

Job Title:

HR Software and Customer Support Specialist

City, State,

Location:

Irving TX

Ethos Group Compliance Solutions collaborates with our customers to identify and address compliance vulnerabilities, minimizing business risks while fostering opportunities for growth and improvement. We specialize in crafting innovative solutions that benefit our customers and their employees.

We are seeking a dynamic Software and Customer Support Specialist to join our team. The ideal candidate is an upbeat, detail-oriented problem solver with outstanding communication skills. This resilient individual thrives in a fast-paced environment, demonstrates a strong eagerness to learn, is open to continuous improvement, and excels at managing multiple projects while maintaining composure and a positive attitude.

At EGCS, your ideas and contributions are valued from day one, and our culture promotes endless innovation, collaboration, and the achievement of both personal and professional goals.

• Understand and anticipate customer needs, providing expert troubleshooting and resolution with a customer-first mindset
• Triage requests and delegate tasks when needed
• Create, edit, and manage content ensuring accuracy and relevance on customer portals or similar platforms
• Monitor and document all service requests through our ticketing system ensuring timely and effective resolutions
• Assist with compliance goals in Human Resources, Consumer Protections, Cyber Security, and Safety
• Collaborate across multiple teams to enhance software performance and contribute to the development of new solutions

• Exceptional verbal and written communication abilities, capable of explaining complex technical concepts in simple terms
• Strong understanding of computer software including Word, Excel, Adobe, HTML, and familiarity with various software platforms
• Ability to manage multiple projects simultaneously while staying organized and meeting deadlines
• Capable of working independently while also being a strong team player
• Ability to quickly adjust to changes in a fast-paced environment and handle multiple tasks with ease
• Experience working with various software platforms and proficiency in tracking tasks within a ticketing system preferred

Monday - Friday, 7:00 a.m.

- 4:00 p.m. or 8:00 a.m.

- 5:00 p.m.

Initial training conducted at our Las Colinas office during the onboarding period

Comprehensive benefits package including medical, dental, and a matching 401K plan