ServiceNow Technical Lead; Director

Position: ServiceNow Technical Lead (Director)
### As a Service Now Technical Lead, you will lead the design, assessment, enhancement, and integration of advanced Service Now solutions for Huron’s clients. You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery. Leveraging your expertise in Service Now and in integrating with enterprise platforms such as Workday and Oracle, you will drive clarity, direction, and innovation in ambiguous and high-impact client environments.###

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** Key Responsibilities
*** Provide technical leadership and vision for the architecture, design, and deployment of complex Service Now solutions aligned with client business objectives and industry best practices.
* Advise clients on Service Now capabilities, limitations, and optimal use, demonstrating how the platform can address business needs and accelerate digital transformation.
* Architect and manage integrations between Service Now and key enterprise systems, including but not limited to Oracle, Workday, SAP, and Salesforce, ensuring seamless, scalable, and secure data exchange.
* Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs.
* Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments.
* Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all Service Now implementations and integrations.
* Create and maintain comprehensive architecture documentation, integration specifications, and operational guides for client solutions.
* Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle.
* Proactively assess emerging Service Now features, integration technologies, and market trends, recommending enhancements and innovations for client benefit.
* Mentor and develop junior consultants and technical teams, fostering a culture of learning, collaboration, and technical excellence.
* Lead multiple client engagements simultaneously, ensuring technical feasibility, strategic alignment, and delivery of measurable business value.
** Flexible living locations across the U.S  and Canada with travel required for client engagements and team collaboration up to 30%.**##
** Required Qualifications
*** Bachelor’s degree
* 7+ years Service Now Implementation experience
* Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the Service Now platform.
* 5+ greenfield Service Now implementations with HRSD and/or CSM
* Current Service Now Certified System Administrator (CSA) Certification REQUIRED
* Current Service Now Certified Application Developer (CAD) Certification REQUIRED
* Current Service Now Certified Implementation Specialist (CIS) Certification REQUIRED
* Demonstrated ability to lead and operate in fast-paced, ambiguous environments, providing clarity and structure through technical leadership and a consultative approach.
* Strong hands-on knowledge of Service Now modules, including ITSM, ITOM, HRSD, CSM, CMDB, and CSDM.
* Proven experience architecting and implementing integrations between Service Now and at least two enterprise platforms, with particular emphasis on Workday and/or Oracle integrations (e.g., Oracle Cloud, Oracle eBS, Workday HCM, etc.).
* Expertise with integration technologies such as REST/SOAP APIs, ETL, middleware solutions (e.g., Mule Soft, Dell Boomi), and web services.
* Demonstrated skill in designing secure, scalable, and reliable integrations between Service Now and other enterprise applications.
* Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical and executive audiences.
* Strong analytical and creative problem-solving abilities, with a track record of developing innovative solutions to complex challenges.
* Experience with agile methodologies and project management practices.
* Experience in…