Sr. Principal, DevOps
Listed on 2026-06-04
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IT/Tech
Cloud Computing, IT Project Manager
About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
We are seeking an experienced Service Delivery Leader to lead the operational excellence of our Modern Delivery Platform. This department is the backbone of our enterprise software delivery capability, owning thousands of Dev Ops CI/CD and Infrastructure-as-Code pipelines (Azure) in Git Hub, and a portfolio of over 250 enterprise developer tools, UI & backend development accelerators and software products that power thousands of engineers across the organization.
In this role you will be accountable for the end-to-end service delivery lifecycle across a sophisticated, multi-layered SDLC ecosystem. Our environment spans AI-driven agent orchestration, cloud-native infrastructure on Microsoft Azure, enterprise Dev Sec Ops tool chains (Git Hub, Sonar Qube, CxOne, WIZ), automated testing frameworks, and data governance integration through Collibra. You will ensure that every platform service meets or exceeds its SLAs, drive continuous improvement, and act as the primary interface between software platform engineering and our internal business stakeholders.
The ideal candidate brings a strong blend of ITIL-grounded service management discipline and genuine technical fluency in modern cloud-native, Dev Sec Ops , and AI-augmented delivery environments.
Responsibilities- Service Delivery & SLA Management: Own and manage service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) across all platform engineering services, ensuring consistent delivery quality and stakeholder satisfaction.
- SDLC Ecosystem Oversight: Oversee the seamless operation of our full SDLC toolchain including Azure Dev Ops (backlog/sprint management), Git Hub (repositories, Actions workflows, Package Registry, Copilot), Sonar Qube (code quality), CxOne SAST and SCA (code security and dependency analysis), WIZ (cloud security posture management), and Service Now (change and release management).
- Infrastructure & Cloud Services: Ensure the reliability and governance of Azure infrastructure as code pipelines, collaborating with infrastructure teams managing Terraform-based IaC pipelines across the enterprise.
- Dev Sec Ops Integration: Drive the integration and operational health of security scanning (CxOne SAST/SCA), cloud security (WIZ), and code quality (Sonar Qube) services into CI/CD pipelines, ensuring security is embedded throughout the delivery lifecycle.
- Test Automation Services: Manage the delivery of automated testing services including Playwright for UI test automation, Python-based test automation, and framework support for JUnit, Jest, Pytest, and NUnit, working with Azure Test Plans for test management.
- Data Governance Integration: Champion the integration with Collibra for data classification, ensuring platform services adhere to data governance policies and that metadata flows seamlessly between engineering tools and the enterprise data catalog.
- Collaboration & Knowledge Management: Ensure effective utilization of collaboration platforms including Microsoft Teams (messaging, meetings, transcript management), Confluence (architecture patterns, frameworks, cookbooks), Miro (planning and architecture diagrams), and SharePoint (business, functional, and non-functional requirements documentation).
- Incident & Problem Management: Lead major incident response, root cause analysis, and problem management processes across platform services. Coordinate with Service Now for change and release management governance.
- Stakeholder Engagement: Serve as the primary point of contact for internal stakeholders, providing regular service…
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