Systems Engineer

Systems Engineer

Location:

Chicago, Illinois

Posted:
April 27, 2026

Built on service and powered by people, Impact was created to challenge traditional industry approaches that prioritize margins over individuals and client service. We focus on people-first values, reinvest in our employees, and maintain a national managed services footprint as a privately-owned company. As a Systems Engineer, you will help shape the next chapter by supporting essential customer systems infrastructure, enabling exceptional client experiences.

• Provide world‑class customer support and technical expertise for Impact Networking customer environments
• Handle server, workstation, and application incidents, change orders, and service requests through restoration, resolution, and closure; coordinate with customers, internal teams, and external vendors as needed
• Customer and core infrastructure monitoring:
  • Learn alarm management platforms, functions, and terminology
  • Verify validity of alarms and follow troubleshooting procedures as outlined
  • Work with remote locations on verification and resolution of alarms
• Follow outlined procedures for customer notification and escalation
• Provide a technical engineering interface with customers
• Review system requirements and engineering concerns associated with customer requests (e.g., equipment configuration and operational impact)
• Assist with backup and patch management issues
• Perform system configuration changes in response to client issues
• Perform root cause analysis on system and application problems
• Identify chronic problems and take action to address root causes
• Review logs and performance reports for emerging problems and initiate preventive actions
• Build familiarity with the client base (customer intimacy)
• Maintain technical expertise and required industry certifications; stay current with new and emerging technologies

• 3+ years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment
• Solid operational support experience and technical troubleshooting skills
• Strong working knowledge of virtualization technologies and integration with storage platforms
• Experience supporting systems and desktop operating systems/technologies, including:
  • Windows Server
  • ESX/VMware
  • Windows Clusters
  • Active Directory
  • Network configuration (IP addressing, routing, DNS)
  • Cloud platforms (Microsoft Azure and Azure Virtual Desktop)
  • Backup and disaster recovery tools (e.g., Datto)
  • SAN connectivity
• Demonstrated experience:
  • ITIL and service management
  • N‑Able RMM (or similar tools)
  • Knowledge of HaloPSA platform, preferred
  • Proficiency with documentation management platforms
  • Working knowledge of event and incident management systems (Incident, Change, and Request/RFI requirements)
  • Strong communication skills and customer‑service focus
  • Excellent time‑management and organizational skills
  • Excellent writing and verbal communication skills
  • Ability to work directly with customers to identify and resolve technical issues
  • Sound judgment, initiative, and ability to manage multiple priorities under pressure
• Desirable education/certifications:
  • Microsoft Technology Associate (MTA):
    Windows Server Administration Fundamentals
  • Microsoft Certified Solutions Associate (MCSA):
    Windows Server
  • Microsoft Certified:
    Windows Server Hybrid Administrator Associate
  • Microsoft Certified:
    Modern Desktop Administrator Associate
  • Microsoft Certified:
    Identity and Access Administrator Associate
  • CompTIA Server+ and CompTIA Security+
  • Bachelor’s degree in business management, Computer Science, or equivalent work experience

• Innovation
  :
  We embrace change because innovation lives outside the comfort zone.
• Passion
  :
  We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty
  :
  We are fiercely transparent and consistently honest.
• Fun
  :
  We fuel work with fun, knowing life’s too short for boring.
• Low Ego
  :
  We champion ideas over titles, because brilliance knows no rank.
• One Team
  :
  We win as a team, we lose as a team, we are one team.

The typical base salary for this role is $90,000‑$110,000. Actual compensation packages are based on several…