Partner Delivery Advisor Director

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

We’re looking for exceptional candidates to join Salesforce’s Global Consulting Partner (GCP) organization as a Partner Delivery Advisor. In this role, you’ll serve as a trusted delivery expert and strategic advisor embedded within Salesforce’s partner ecosystem — empowering our most strategic Global Consulting Partners to achieve best‑in‑class implementation outcomes across Agentforce and Salesforce’s top products.

This is a uniquely high‑impact role that sits at the intersection of delivery excellence, AI strategy, and partner advocacy. You’ll provide expert implementation guidance at critical points in the delivery lifecycle, proactively identify and mitigate delivery risks, and serve as a strategic thought partner to both partner delivery leadership and senior Salesforce stakeholders.

A successful Partner Delivery Advisor deeply understands complex enterprise implementation challenges, brings credibility with both technical and executive audiences, and is passionate about driving long‑term partner and customer success.

This role can be office‑based or remote, with a strong emphasis on direct collaboration with partner teams. A high level of personal accountability and the ability to thrive in a high‑velocity, dynamic environment are essential.

• Provide implementation and technical advisory at key points in time across pre‑sale, pre‑implementation, and active delivery phases of Salesforce partner‑led engagements — covering solution approach, use cases, architecture, and delivery plans.
• Conduct point‑in‑time reviews of partner and customer project deliverables (e.g., solution designs, architecture documents, staffing plans) to assess progress, surface risks, and provide actionable recommendations.
• Proactively identify delivery risks and provide objective, independent assessments of implementation health — helping partners course‑correct before issues escalated.
• Lead critical account recovery efforts in partnership with internal Salesforce teams — including escalation management, corrective action planning, and multi‑stakeholder alignment to restore delivery health and protect customer outcomes.
• Validate partner delivery approaches and drive accountability against agreed implementation milestones and quality standards.
• Identify staffing gaps or competency constraints within partner teams, and help connect partners with the right resources to address them.

• Lead strategic solutioning and oversight for Agentforce and AI‑powered implementations within partner‑led customer engagements.
• Guide partners and their customers through Agentic AI strategy and road‑mapping, ensuring AI deployment plans are grounded in clear business objectives and measurable outcomes — including adoption velocity, consumption growth, and time to value.
• Champion Responsible AI principles within partner implementations — including risk mitigation frameworks, guardrail design, bias and safety considerations, and ethical AI usage.
• Assess customer organizational readiness for AI adoption and support partners in guiding clients through the process and change management required to maximize the value of intelligent agents.

• Serve as a vocal advocate for partner delivery teams, ensuring their challenges and needs are understood, surfaced, and addressed within Salesforce.
• Help partners navigate Salesforce’s internal ecosystem, facilitating access to relevant resources, programs, and tools that support delivery success.
• Identify and amplify impactful partner delivery success stories to support broader learning and scale programs.
• Provide guidance and coordination when Salesforce Professional…