Deployment Engineer - Chicago; IL

About the role

This role is all about being in the field — running structured tests, identifying issues, working through system setups, and helping bring robots into full operation on-site. You’ll play a key role in bridging product and deployment by combining testing, troubleshooting, and basic software/hardware configuration. If you're not comfortable with frequent travel and working in real-world environments, this role likely isn't the right fit.

You'll be the boots on the ground, making sure our robots perform flawlessly in the real world — where it truly counts.

We are looking for a person who is ready to travel for around 50% of the time to work on sites across different states.

This role integrates three core disciplines: field deployment engineering, customer support, and product feedback. You'll bridge the gap between hands‑on implementation, direct client interaction, and internal product improvement.

Robot Deployment

Activities:

• Commission and configure Gideon’s AMR systems: software, hardware, system checks, calibration, and performance validation.
• Set up the environment (charging stations, network, and infrastructure).
• Conduct functional testing and log analysis to ensure safe and reliable operation.
• Provide on‑site customer training, knowledge transfer, and deployment documentation for project handover.
• Collaborate with the project manager on required documentation and deliverables.
• Surface issues early and ensure robots are ready for go‑live.
• Travel extensively (up to 60%) for customer site deployments.

On‑Site Support:

• Troubleshoot and resolve system malfunctions, including urgent repairs and replacements.
• Offer immediate customer support for critical issues.
• Assist remotely (phone, email, ticketing) and resolve minor operational problems.

During Off‑Site Periods:

• Analyze system logs to identify and address suboptimal robot behavior.
• Support internal software and hardware testing, providing feedback to improve product reliability.
• Maintain and improve technical, deployment, and customer‑facing documentation.

• A field‑first, hands‑on mindset — someone who thrives outside the office, in real operational settings.
• Willingness and availability to travel frequently, sometimes for extended on‑site work.
• Experience with robotics, industrial automation, or commissioning hardware/software systems is a plus.
• Basic experience with Linux OS, Docker and Git.
• Familiarity with hardware platforms and robot sensors (cameras, lidars, ultrasonic, etc).
• Basics in scripting programming languages (Bash, Python).
• Basic software knowledge: understanding of logs, system states, network configuration, etc.
• Strong troubleshooting instincts and clear communication skill.
• Comfortable working independently and representing the company on‑site with customers.
• Familiarity with bug tracking/test tools (e.g. Jira, test management systems) is a plus.
• Valid US work authorization and driver’s license required.
• Familiarity with Robot Operating System (ROS).
• Experience with electrical and mechanical tools.

Medical, dental & vision plan for you and your family.