Managed Services Lead, D365 FSC​/F&O

Position: Managed Services Lead, D365 FSC / F&O
At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.
** Job Responsibilities
*** Serve as the primary point of contact and trusted advisor for clients, building strong relationships and leading proactive, strategic conversations about the evolution and optimization of their D365 environment.
* Oversee day-to-day managed services delivery, including issue resolution, enhancement requests, training coordination, system checks, and updates.
* Anticipate and manage risks, scope changes, and key issues across all engagements, ensuring transparency and timely communication with clients and internal teams.
* Partner closely with clients and cross-functional teams to align priorities, define outcomes, and ensure seamless execution across support activities.
* Manage engagement budgets, forecasting, resource planning, and billing for multiple concurrent clients.
* Participate in planning sessions and executive-level meetings to review ongoing work, progress against goals, and upcoming needs.
* Maintain accurate project plans and monitor progress to ensure deliverables, SLAs, and client expectations are consistently met.
* Serve as a connector between clients and internal teams, identifying opportunities for change orders and additional services while engaging the right stakeholders at the right time.
* Contribute to continuous improvement initiatives, developing and refining processes, tools, and best practices that enhance delivery efficiency and client outcomes.
* Collaborate with internal teams and subject matter experts to drive high-quality solutions, knowledge sharing, and continuous improvement across the Managed Services organization.
* Support internal initiatives that improve systems, reporting, metrics, and operational processes across the Managed Services organization.
** Requirements
* ** Bachelor’s degree in Business, Accounting, Information Systems, related field or equivalent work experience.
* Minimum of 5 years professional experience with 3 years’ experience with Microsoft D365 FSC/F&O, whether as an implementer, project manager, or power user.
* Demonstrated ability to show up with confidence and professionalism, even when navigating challenging client situations.
* Strong analytical thinking and problem-solving skills, with the ability to quickly assess issues and recommend solutions.
* Clear, effective communicator, comfortable presenting, writing, and leading conversations with clients and internal teams
* Self-starter who takes initiative, stays organized, and thrives in a fast-moving environment with minimal oversight.
* Proven ability to manage multiple priorities, deadlines, and keep work moving across several projects.
* Hands-on experience working in Azure Dev Ops (ADO).
* Hybrid role: 50% in office / 50% remote.
** Preferred Qualifications**:
* Previous experience with Workday, Wrike, and/or Fresh Desk*"Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services.

Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
** Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
** Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual…