Business Architect Senior; Sales Force Solutions Engineer

Position: Business Architect Senior (Sales Force Solutions Engineer)
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) Business Architect Senior (Salesforce Solutions Engineer) within PNC's Retail Banking
- Operational Effectiveness team, you will be based in Chicago, IL, Atlanta, GA, New York, NY or Pittsburgh, PA. Additional locations may be considered within PNC's footprint.

The Business Architect Senior / Salesforce Solution Engineer is a strategic, client facing technical expert who partners closely with business leaders, account executives, and cross functional teams to translate complex business needs into scalable Salesforce driven solutions. This role bridges the gap between business strategy and technology execution-advising stakeholders, architecting solutions, and ensuring successful adoption of Salesforce capabilities across the enterprise.

The ideal candidate blends strong business acumen with deep Salesforce platform expertise, and excels at designing innovative, value driven solutions that support organizational growth and operational excellence.

Key Responsibilities

1. Discovery & Technical Advising

* Partner with the Business on discovery sessions to understand business objectives, pain points, and technical requirements.

* Help Product Managers identify opportunities to streamline, automate, or enhance operations using your expertise on latest Salesforce capabilities.

* Serve as a trusted advisor, providing guidance on platform best practices, architecture standards, and technology alignment.

2. Solution Design & Demonstrations

* Architect tailored Salesforce solutions that align with business strategy, functional needs, and enterprise architecture principles.

* Build, configure, and deliver engaging, purpose built demos and prototypes that illustrate solution value and feasibility.

* Translate complex technical concepts into clear, compelling narratives for both technical and non technical audiences.

3. Product & Platform Expertise

* Act as an enterprise Salesforce subject matter expert, maintaining deep knowledge of Sales Cloud, Financial Services Cloud, AI tools, and extensibility options.

* Provide guidance on both declarative (click-based) and programmatic (Apex, Lightning Web Components, APIs) solution patterns.

* Stay informed about Salesforce releases, innovations, and industry trends to proactively recommend enhancements.

You will be successful in the role if you have the following:

* Extensive experience in Salesforce solution engineering, business architecture, or related roles.

* Strong understanding of Salesforce platform architecture, capabilities, and configuration tools.

* Proven experience designing end to end solutions that integrate business processes, technology, and user experience.

* Excellent communication, facilitation, and presentation skills.

* Ability to translate business problems into scalable, high impact technical solutions.

* Salesforce certifications (e.g., Application Architect, System Architect, Sales/Service Cloud Consultant, Platform App Builder).

* Experience with large scale enterprise environments, multi cloud implementations, or complex integration landscapes.

* Background in pre sales engineering, or enterprise solution architecture.

* Familiarity with Banking, Financial Services, or at least Retail Sales

Role Impact

This role is instrumental in shaping how the organization leverages Salesforce to drive transformation, improve customer experiences, and enable operational efficiency. The Business Architect Senior ensures that Salesforce solutions are not only technically sound but strategically aligned to business goals.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

* Provides guidance and advice on business architecture designs in complex projects, resolves difficult problems and ensures that all deliverables meet high standards in quality.

* Designs business architecture procedures, such as the target operating model and roadmap, while considering business strategies and goals.

* Consults on best practices for junior staff in business architecture planning, processes, data modeling and business architecture tools (e.g. UML and BPMN.)

* Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.

* Oversees the quality of business architecture project deliverables while ensuring that they are in compliance with…