Client Technology Integration & Operations Transformation Lead

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Job Summary

We are seeking an experienced transformation leader to serve as the strategic bridge between JLL, our technology organization (JLLT), and key client account in delivering successful technology integration and operational enablement. This role will lead the "Customer Zero" implementation strategy, ensuring seamless integration of JLL and Client's enterprise platforms like Salesforce Field Service and Corrigo, while protecting respective proprietary processes and competitive advantage.

The successful candidate will be responsible for orchestrating complex, multi-stakeholder technology implementations, managing integration timelines and risks, and ensuring operational readiness across WPM core processes. This role requires both strategic thinking and hands-on execution capabilities to navigate sophisticated commercial, technical, and change management challenges.

Key Responsibilities

Strategic Integration Leadership

* Lead end-to-end technology integration initiatives for strategic client accounts, ensuring alignment between JLL operations, JLLT architecture, and client technology ecosystems

* Develop and execute integration strategies that balance day-one operational requirements with long-term transformation vision.

* Partner with Legal and Commercial teams to review and negotiate contract terms, manage IP protection, and address commercial risks including management fee structures.

* Serve as the primary transformation lead for complex integrations, coordinating between Corrigo, Field Service, and other enterprise platforms

Technology Operationalization & Integration Management

* Orchestrate and oversee the technical integration architecture, working closely with EDP resources to meet aggressive timelines (e.g., integration completion requirements

* Manage the phased implementation approach, including asset synchronization, work order routing, vendor dispatch logic, and preventative maintenance scheduling.

* Establish governance frameworks for automated dispatching, ensuring clear decision-making protocols between JLL and technology partners

* Define and monitor integration KPIs, adjusting operational models to maintain efficiency targets during technology transitions

Risk Management & Data Protection

* Proactively identify and mitigate integration, timeline, and commercial risks throughout the transformation lifecycle.

* Ensure robust data protection protocols, preventing competitor access to JLL's proprietary intelligence including capital planning, budgeting, and forecasting insights.

* Safeguard JLL's real estate database insights and workplace intelligence that constitute competitive differentiators.

* Establish contractual frameworks for data sanitization, IP protection, and mutual exchange of insights with technology partners.

Business Operations Optimization

* Utilize data analytics to track technology adoption, system performance, and operational efficiency metrics

* Develop clear migration strategies from manual recommendation models to automated dispatching capabilities

* Plan for future-state capabilities including predictive capital planning, IoT integration, and connected asset management

* Implement continuous improvement methodologies to enhance technology-enabled processes across work order management, vendor coordination, and financial processing.

Change Management & Stakeholder Alignment

* Lead comprehensive change management initiatives across JLL operations teams, clients, and vendor ecosystems

* Coordinate cross-functional alignment between Operations Performance, Program Management, Tech Deployment, Client Onboarding, Products,…