Application Engineer

Katten is a full-service law firm with approximately 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth.

Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

The Applications Engineer is a highly skilled technical position, responsible for providing 3rd level support for Firm and legal applications such as iManage Cloud, Microsoft 365, various Office-integrated applications, commercial cloud applications, and various legal and operational systems used across the Firm.

In addition to support responsibilities, the Applications Engineer is also responsible for leading technical discussions and executing complex project work with minimal supervision, ensuring stable, secure, and scalable application solutions aligned with business needs. The Applications Engineer maintains professionalism and strict confidentiality in all client and Firm matters.

The Applications Engineer can sit in our Chicago, Charlotte, Dallas, New York, Washington D.C., or Los Angeles office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (Katten Flex).

include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assume ownership of Level 3 incidents for supported applications, including advanced troubleshooting, root cause analysis, and thoroughly documenting troubleshooting steps and final resolution.
• Create and maintain knowledge base articles and operational documentation.
• Proactively identify trends, systemic issues, and risks; take action to prevent service interruptions and improve system stability and performance.
• Perform all aspects of application discovery, including identifying prerequisites, configuration requirements and integration points, and validation of deployments delivered via endpoint management and automation platforms to ensure reliability and compliance with security standards.
• Perform and/or coordinate user acceptance testing (UAT) for new or upgraded applications.
• Develop, maintain, and leverage Power Shell scripts to support application deployment, configuration management, reporting, and troubleshooting.
• Identify and implement automation opportunities to streamline processes, reduce manual effort, and improve operational efficiency.
• Administer and support Microsoft Intune, including device configuration profiles, compliance policies, application deployment, update management, and endpoint security baselines.
• Monitor and optimize endpoint management strategies to improve reliability, compliance, and user experience.
• Maintain awareness of industry trends and emerging technologies, including Microsoft Copilot, AI-enabled tools, and intelligent automation platforms.
• Assist in evaluating, testing, and supporting AI-driven solutions, ensuring alignment with firm security, compliance, and data governance standards.
• Recommend solutions that improve productivity, enhance workflows, and deliver measurable business value.
• Interact with attorneys, business staff, clients, vendors, and consultants to resolve complex issues and implement enhancements.
• Clearly communicate technical issues, troubleshooting steps, and solutions.
• Assume responsibility for implementation and support of third-party applications and integrations.
• Conduct knowledge transfer sessions and collaborate on training materials.
• Advocate for user experience…