Desktop Support

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world‑class service.

WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.

Are you ready to take off on your next career with us?

We are seeking a candidate for the position of a Desktop Support Technician responsible for providing end‑user telephone, desk‑side and remote technical assistance. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC’s, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC’s, deploying and configuring software and managing technology requests and account creation.

The platforms supported are Windows 7 and 10, Microsoft Office, Lenovo and HP computers, Apple iMacs, networked printers, mobile devices.

• Deliver white glove support service in a professional manner
• Ability to work independently and as part of a team.
• Excellent follow‑up skills.
• Detail oriented.
• Install, configure, maintain and support PC hardware and software for the Company’s end user computing environment.
• Manage reported issues via Go To Assist  Service Desk ticket system, telephone, remote access, and desk side visits to ensure courteous, timely, and effective resolution.
• Perform hand‑on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications.
• Monitor and test resolutions to ensure problems have been adequately resolved.
• Desktop related moves, adds and changes.
• Quickly escalates and tracks issues with vendors and other internal support teams to troubleshoot problems with hardware, software and applications.
• This is an on‑site position.
• May have occasional evening and/or weekend work which will be rewarded with comp time.
• Will be required to rotate on‑call after hours support.
• Other duties as may be assigned.

• HS Diploma, GED or Equivalent.
• 5 + years of desktop support experience.
• One – four years of desktop support experience.
• Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
• Strong knowledge of Microsoft Windows 10, Windows 11 and Office 365 e‑mail and suite applications.
• Knowledge of network printer installation, setup and troubleshooting.

• Highly motivated, energetic with great communication skills.
• Ability to handle multiple calls/tasks in a fast‑paced environment.
• Strong knowledge of computer hardware, including laptops, desktops, iPads, mobile devices and enterprise desktop applications.
• Strong knowledge of network printer installation, set up and troubleshooting.
• Must be able to pass a formal background check and obtain TSA/U.S. Customs clearance to be able to attain access to the secured cargo areas to perform IT work.
• Comptia A+, Comptia A+ Networking certifications is a plus.

• Remain…