Client Training and Adoption Specialist

About Spot On

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award‑winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. Every solution is backed by real humans who care about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top‑rated point‑of‑sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

The Training Specialist plays a crucial role in ensuring that our restaurant clients maximize the benefits of our technology solutions by providing comprehensive training on essential functions, Back of House POS functionality, and effective use of our software suite. This role requires excellent communication and interpersonal skills, as well as the ability to simplify complex concepts to make them accessible and easy to understand for our clients.

• Develop and deliver engaging training sessions for restaurant operators, covering essential POS functionality, configurations, reporting, and Spot On software suite utilization.
• Create comprehensive training materials, including user guides, tutorials, video demonstrations, and interactive modules.
• Conduct remote training sessions via Zoom, using technology to deliver interactive learning experiences.
• Facilitate Q&A sessions during training to address client questions and concerns in real time.
• Encourage active participation and discussion through group activities, case studies, and role‑playing exercises.
• Maintain thorough documentation of training sessions, including participant feedback, questions, and discussion points.
• Continuously review and update training materials to reflect software updates, industry trends, and best practices.

• Strong understanding of restaurant management systems and software solutions, with the ability to train others on their use.
• Excellent communication and presentation skills, able to convey complex information clearly.
• Proficiency in virtual training platforms such as Zoom, Microsoft Teams, or Web Ex.
• Exceptional interpersonal skills, able to establish rapport and adapt training approaches to individual learning styles.
• Strong organizational skills and attention to detail, capable of managing multiple tasks and priorities.
• Proactive problem‑solving abilities, with a solution‑oriented approach to addressing client questions.
• Excellent note‑taking skills and ability to document training sessions and feedback.
• Ability to convey complex step‑by‑step instructions in layman’s terms.
• Ability to maintain professionalism with diverse client personalities.
• 2+ years of experience in restaurant operations, management, or a similar hospitality role.
• 1+ year of experience implementing and/or supporting Spot On POS.
• 1+ year of proven experience in delivering engaging and interactive training sessions, both in‑person and remotely.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• HS Diploma or equivalent required.

• Must remain in a stationary position for at least 50% of the work day.
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (e.g., ). If something seems suspicious, please contact us at

Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

Spot On is an E‑Verify company.