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Technical Support Manager: ServiceNow & ITSM Leader
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-06-06
Listing for:
Insight Global
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Insight Global is seeking a Technology Support Manager in Chicago. This role demands hands-on experience with Service Now and requires a minimum of 5-7 years in IT support, including leadership responsibilities. The manager will lead the Help Desk team to ensure high-quality technical support and enhance the user experience.
Responsibilities include overseeing ticket lifecycle management, performance accountability, and providing direction for continuous process improvement. Strong communication skills and technical understanding are essential.
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