Service Technician​/Programmer

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

EOC Audio (ETC Florida's Sister Company) is seeking a skilled and customer-focused Service Technician / Customer Support Specialist to lead our Service Department. As a premier low-voltage systems integrator specializing in high-end residential and commercial audio, video, automation, networking, and golf simulators, we pride ourselves on delivering exceptional ongoing support.

The Service Technician /Customer Support Specialist is a critical leadership role responsible for ensuring world-class post-installation support, rapid resolution of service issues, and high client satisfaction. You will combine strong technical expertise with team leadership and operational efficiency to manage all service-related activities.

• Unifi Networks
• Ovrc
• Bluebolt
• Sonos
• Smart Thermostats
• Elan
• C4
• Savant
• URC
• Smart Locks
• HDMI
• Lutron Ra2/Ra3/Homeworks
• Basic Electrical circuits
• AVR Setup and Configuration
• Door/Card Access Systems

• Serve as a primary point of contact for clients needing service or technical assistance.
• Provide professional, friendly, and clear communication with clients via phone, email, and remote tools.
• Walk clients through basic troubleshooting steps and ensure they feel supported throughout the process.
• Deliver a high-quality customer experience on every interaction.

• Respond to service requests and manage assigned tickets from intake through resolution.
• Document all work performed, including troubleshooting steps, parts used, and final resolution.
• Ensure timely follow-up with clients to confirm issues are resolved.
• Accurately add required parts and materials to service jobs.

Diagnose and resolve issues involving systems such as:

• Crestron, Control4, Elan
• Ubiquiti Uni Fi networking (Wi-Fi, switches, firewalls)
• Sonos and distributed audio systems
• AV over IP and video distribution
• Barco Click Share and conferencing systems
• Perform both remote troubleshooting and on-site service calls as needed.
• Escalate complex issues appropriately while continuing to support resolution efforts.

• Travel to client locations to perform service calls, maintenance, and system adjustments.
• Test systems to ensure proper operation after service completion.
• Identify potential issues and proactively recommend solutions to clients.

• Work closely with other technicians, installers, and project teams to resolve issues efficiently.
• Provide feedback on recurring issues to help improve system design and installation practices.
• Maintain accurate records in the service management system.

• 3–5+ years of hands‑on experience in low‑voltage AV, home automation, or IT/networking support.
• Strong troubleshooting skills across AV systems and networking equipment.
• Familiarity with platforms such as Crestron, Control4, Ubiquiti, Sonos, or similar systems.
• Ability to diagnose and resolve technical issues both remotely and in person.
• Experience working with service ticketing systems.
• Excellent communication and customer service skills.
• Organized and able to manage multiple service requests simultaneously.
• Valid driver’s license with a clean driving record.

• Prior experience in a Service Technician or customer support role within an AV or integration company.
• Manufacturer certifications (Crestron, Control4, Ubiquiti, etc.).
• Experience with service software such as Service Titan, Jobber, or similar tools.
• Knowledge of commercial AV or conferencing systems.

• Service issues are resolved quickly and correctly the first time.
• Clients consistently report a positive, professional experience.
• Service tickets are well-documented and completed efficiently.
• You become a trusted technical resource for both clients and team members.

• Fulltime Salary: 70-90k/ year
• Expense Reimbursements
• Health / Dental / Vision Insurance
• Simple IRA:
  Company matches up to 3%
• PTO
• Paid Holidays