Lead Technology Advocate - Il

Position Title: LEAD TECHNOLOGY ADVOCATE - IL

Salary: $65,000 - $70,000 / year

The Lead Technology Advocate oversees the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast‑paced, customer service focused conference center environment.

• Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and video conference (VTC) equipment; (e.g., video data projection systems, computers, audio‑ and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Executes all aspects of video conference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provides consultation and education to all levels of end users on presentation technologies.
• Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintains conference room integrity.
• Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintains understanding of current and new presentation technology.

• High School diploma or equivalent a must
• Three to five years audiovisual technology management experience
• Three to five years AV and presentation technologies experience
• Three to five years customer service experience
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Strong customer service and communications skills required
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
• Ability to facilitate tasks with internal and external staff to assure meeting and event success
• Understanding of normal business and office procedures
• Experience working in a fast paced university/conference center environment
• Self‑motivated independent thinker
• A CTS certification by Info Comm
• Industry relevant training or technical courses a plus
• Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Waveguide maintains a drugfree workplace.