Sr. Manager Technical Product Management; Hybrid

Sr. Manager Technical Product Management (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Technical Product Management (Hybrid) on our Mission Operations team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This role leads platforms and vendor management for the data systems that support Organizational Biopsy and Joy in Medicine, ensuring they reliably support client delivery and research needs. Within the program scope, this role serves as the product owner for data, automation, and reporting capabilities, setting requirements, priorities, and quality standards for program execution. This role translates business and client needs into scalable technical solutions, steward data integrity, and guide system evolution as programs grow and change.

As a technical and product leader, this role is responsible for operational and program-level results, ensuring the data and technology ecosystem operates with rigor, reliability, and adaptability.

This role manages professional staff and/or supervisors, generally manages a homogenous team. This role is responsible for business results of an area of expertise or a small discipline - primarily operational.

RESPONSIBILITIES:

Product Ownership

* Serve as the product owner for data, automation, configuration and reporting technology and platforms supporting Organizational Biopsy and Joy in Medicine, defining what capabilities exist and the standards they must meet.

* Lead requirements gathering, grooming, prioritization, and roadmap planning for data platforms, reporting and configuration tools, and automation capabilities.

* Research and draft proposed Organizational Biopsy question set changes, including data structure and methodological implications as well as input from the physician faculty and program delivery teams.

* Continuously scan emerging tools, platforms, and approaches-including AI-enabled capabilities-to inform roadmap recommendations and system evolution.

* Actively gather and synthesize stakeholder input, user feedback, and performance data to drive prioritization, roadmap decisions, and continuous improvement of data products and analytics capabilities.

Platform and Vendor Management

* Serve as the primary point of contact and relationship owner for data and technology vendors supporting Organizational Biopsy and Joy in Medicine.

* Provide vendor and platform selection input, scoping, and ongoing performance management, collaborating with the Product Director and internal stakeholders to get their input on criteria and decisions.

* Translate product requirements and priorities into clear scopes of work, success criteria, and delivery expectations for vendors and platform partners.

* Ensure platform and vendor-delivered work meets defined standards for quality, security, reliability, and timeliness.

* Oversee testing, quality assurance, and release planning for platform, reporting, and automation changes.

* Manage platform and vendor-related risks, dependencies, and lifecycle considerations as systems evolve.

Technical Deliver

* Establish clear and collaborative intake, prioritization, sequencing, implementation and review processes for technical work across data, analytics, platforms, and automation efforts.

* Manage technical backlogs and delivery cadence in partnership with internal teams and external vendors.

* Balance near-term delivery needs with iterative improvement of platforms, data products, and workflows.

* Diagnose delivery blockers, dependencies, and cross-cutting issues and lead resolution across teams.

* Define and reinforce standards for documentation, handoffs, and readiness to support reliable iteration.

* Foster a culture of continuous improvement, learning, automation, and accountability in data and technology delivery.

Staff Management

* Lead, mentor, and provide management oversight for staff.

* Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.

* Responsible for developing staff knowledge and skills to support career development.

May include…