Senior Insights Analyst; Product

Position: Senior Insights Analyst (Product)
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Join Amex GBT's dynamic Decision Analytics team as a Senior Data Insight Analyst-a role designed for ambitious, product-minded professionals ready to make an immediate impact. In this position, you'll leverage advanced analytical techniques to drive strategic decisions across our digital platform, directly influencing how millions of business travellers experience our services.

What You'll Do

* Drive Product growth and improvement through strategic insight and recommendations - Lead analytical initiatives that help product teams to deliver the best-in-class user experiences, utilizing industry-leading web analytics tools such as Adobe Analytics to unlock user behavior insights and transform data into strategic recommendations that accelerate product success.

* Tell stories with data that move leaders - Master the art of data storytelling, translating complex analyses into clear, compelling narratives that inspire action across all levels of the organization-from product teams to C-suite executives.

* Architect the customer experience - Design sophisticated analyses and predictive models that identify and prioritize critical moments in the customer journey, enabling smarter product decisions and measurable improvements to how travelers interact with our platform.

* Partner with product teams on what matters most - Collaborate closely with Product and Engineering to deliver both strategic insights and the operational reporting they need to move fast and stay focused on high-impact work.

* Champion continuous improvement - Spot opportunities for operational optimization, take ownership of identifying and prioritizing improvements, and drive implementation that delivers real business value.

What We're Looking For :

* Strong analytical foundation - Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, Physical Sciences, or a related field with demonstrated expertise in data analytics.

* Advanced technical skills - Fluency in SQL (writing complex multi-table joins, optimizing queries for performance, debugging and troubleshooting independently), proficiency in Python or R (data exploration, analysis, and visualization) and experience with Adobe Analytics (using web analytics data and providing tagging specs to capture user behavior)

* Proven track record - 6+ years of professional experience in relevant business environments such as B2B SaaS, data consultancy, or similar data-driven organizations.

* Exceptional communication skills - Ability to articulate complex analyses clearly through written reports, presentations, and compelling data storytelling across diverse audiences.

* Thrives in dynamic environments - Comfortable navigating fast-paced settings, ambiguity, and shifting priorities while maintaining focus on delivering results.

* Detail-oriented and results-driven - Sharp analytical mindset paired with meticulous attention to detail and unwavering commitment to business outcomes.

* Bonus qualifications - Experience in the travel industry or product analytics is a plus.

Location

Chicago, IL (Hybrid)

Location

Chicago, Illinois, United States

The US national base salary range for this position is from

$ - $

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for awards under our Equity Incentive Plan.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

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