Premier Customer Relationship Manager

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Team Overview

The Premier Customer Relationship Manager will serve as the primary point of contact for Trans Union's top-tier B2B clients, driving a seamless customer experience through escalation management, service level oversight, and Root Cause Analysis (RCA). This role partners cross-functionally to coordinate incident communications, deliver performance insights, and strengthen client relationships while supporting continuous program improvements.

In this role you will report to the IT Support Manager.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

The Premier Customer Relationship Manager helps to maintain and enhance the customer experience by:

* Creating Root Cause Analysis documents

* Calculating service levels and creating monthly customer metric summaries

* Providing relationship manager support for top clients

Required Knowledge and Experiences

* 4 + years in technology and/or IT customer support position.

* The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs

* Available for after hours / on-call support and occasional overnight travel (3-5 times per year)

* Experienced in developing presentations and presenting

* Bachelor's degree in business or computer science and/or the equivalent

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in

* Familiarity with ticketing systems

* Exposure to Splunk or similar monitoring tools

* Experience with Salesforce

* Background or exposure to financial services or insurance

Benefits that support every part of your life:

At Trans Union, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health:
Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection:
We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family:
From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future:
Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You:
Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness:
Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section…