Platform & Core Strategic Portfolio Management - Unified Communications

Position: Platform & Core Experience Strategic Portfolio Management - Unified Communications
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

We are seeking a highly motivated Customer Experience Strategic Portfolio Manager to act as the central Product Owner for the end-to-end user journey across our entire Unified Communications (UC) portfolio. This is a highly strategic role that spans the user interface, our developer APIs, and the foundational platform software required to operate our product services. In this highly cross-functional role, you will be the connective tissue that ensures a consistent, unified, and seamless experience, regardless of which specific UC product a customer is using, or a developer is building on top of our platform.

You will partner deeply with our dedicated User Research and UI/UX Design organization. You will define the strategic vision, aggregate business requirements, and champion the 'voice of the customer,' while collaborating with Design leadership to execute a cohesive portfolio-wide experience."

You will map customer journeys, analyze user feedback, and translate CX insights into actionable product requirements. If you are passionate about reducing friction in enterprise communications and driving product-led growth through exceptional user experiences, this is the role for you.

This role reports directly to the Unified Communication Director of Strategic Portfolio Management

Job Description

Key Responsibilities

Portfolio-Wide Consistency:
Act as the primary Product Owner for cross-portfolio experience initiatives. Ensure visual, functional, and architectural consistency across all UC products (voice, video, messaging) so they feel like one unified platform rather than disjointed tools.

Platform Operations & API

Experience:

Treat the underlying platform software operating our services and our APIs as critical customer touchpoints. Partner with engineering to ensure internal services, SDKs, and developer portals are scalable, intuitive, and seamlessly support our frontend products. .

Feature Observability & Telemetry:
Embed data tracking and observability into the DNA of every product launch. Define clear telemetry requirements during the build phase so we have granular visibility into how users interact with features post-launch.

Ecosystem Integrations:
Champion the user journey for out-of-the-box integrations. Ensure a frictionless onboarding and usage experience when connecting our UC platform to external third-party tools.

Cross-Organizational Partnership:
Work hand-in-hand with a centralized UI/UX Design and User Research team. You will define the product strategy, prioritize the experience backlog, and provide business context (the "what" and "why"), while trusting and enabling the design team to deliver optimal user interfaces (the "how").

Requirement Translation:
Synthesize complex business needs, technical constraints, and customer feedback into clear experience requirements and user stories that the Research and Design teams can act upon.

Alignment & Governance:
Establish regular alignment cadences with UX/UI and Engineering leaders to review prototypes, ensure adherence to portfolio-wide design systems, and resolve priority conflicts across different product lines.

Admin, User, and Developer Personas:
Balance the diverse needs of enterprise IT administrators (security, analytics, deployment), everyday employees (intuitive interfaces, reliable collaboration), and developers (extensibility, clear documentation).

Master the Message:
Partner with Product Marketing to ensure effective, consistent, and cohesive messaging for our product capabilities, and ensure the delivery of high-quality product collateral to explain them.

Communication:
Exceptional written and oral communication…