Specialist Solution Engineer
Job in
Chicago, Cook County, Illinois, 60602, USA
Listed on 2026-06-13
Listing for:
Salesforce.com, Inc.
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
Technical Support, AI Engineer (Applied/Software), IT Support, Technical Sales
Job Description & How to Apply Below
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
In this role, you will:
* Lead the Agentforce Service conversation in SMB deals:
Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
* Deliver high impact, tailored demos:
Build and present compelling demonstrations that showcase AI powered, proactive service experiences, connected workflows, and automation.
* Drive technical win strategy:
Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
* Create leverage through repeatability:
Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
* Enable the broader ecosystem:
Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
* Bring the voice of the field:
Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
* Connect Agentforce Service to the broader platform:
Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.
Key Responsibilities
* Lead discovery sessions to uncover business challenges and define solution strategy
* Design and deliver customized product demonstrations that show real world value
* Develop and execute technical sales strategies aligned to customer outcomes
* Translate business needs into solution architectures and recommendations
* Respond to RFPs and RFIs with both technical and business context
* Partner with Sales, Product, and Services to drive aligned execution
* Contribute to team enablement, best practices, and scalable assets
* Stay current on Agentforce Service, AI, and automation innovations
Required Qualifications
* 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
* Strong ability to translate business needs into technical solutions and business value
* Experience delivering customer facing demos and presentations to both technical and business audiences
* Excellent communication, storytelling, and stakeholder alignment skills
* Ability to operate in a fast paced, high volume sales environment
* Curiosity, ownership mindset, and a passion for solving complex problems
Preferred Qualifications
* Experience with customer service, contact center, or customer experience technologies
* Familiarity with AI, automation, and agent based experiences
* Experience in SMB or high velocity sales environments
* Salesforce certifications or equivalent platform experience
* Background in integrations, workflows, or CRM ecosystems
What Sets This Role Apart
This is not a traditional Solution Engineer role. You will:
* Help define how Agentforce Service wins in SMB, not just support deals
* Operate as a specialist and multiplier across the business
* Contribute to scalable motions, not one off solutions
* Play a key role in bringing AI powered, proactive service experiences to life
Who You Are
* A builder who sees patterns and creates structure
* A storyteller who connects technology to real outcomes
* A collaborator who elevates those around you
* A problem solver who thrives in ambiguity
* Someone who wants to shape the future of AI driven service
Why Join Us
Join…
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