Director of Security Services

## Director of Security Services Apply remote type:
Hybrid locations:
USA-Chicago-ILtime type:
Full time posted on:
Posted Todayjob requisition :
R-00673

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.  
** Key Responsibilities
**** Security Services Leadership
** Lead the client-facing security services function within Technology Enabled Solutions, including responsibility for security engineering, managed security operations, service quality, and client outcomes.  Provide direct leadership, coaching, prioritization, and performance management for a team of security engineers supporting client environments.  Establish clear operating standards, escalation paths, service expectations, documentation practices, and quality controls across the security services team.  Establish and enforce operational standards for client-facing security services, including documentation quality, ticket hygiene, escalation timelines, client communication expectations, post-incident review requirements, and service delivery consistency.  

Partner with the EVP of Technology Enabled Solutions to define the roadmap for Opensity’s security service offerings, including operational maturity, client adoption, service expansion, and profitability.  Maintain clear service definitions, scope boundaries, operational runbooks, escalation criteria, and ownership expectations for each managed security service offering to ensure consistent delivery and prevent unmanaged scope expansion.  Serve as a senior escalation point for client security concerns, security incidents, service delivery issues, and complex technical matters.

** Client-Facing Security Operations
** Oversee daily security operations for managed clients, ensuring security events, alerts, incidents, investigations, and escalations are handled in alignment with defined SLAs, client expectations, and internal operational standards.  Lead the operational delivery of SOC-supporting services, including alert review, triage, escalation, investigation coordination, remediation tracking, reporting, and client communication.  Ensure proper incident response coordination across internal teams, client stakeholders, third-party security partners, and external vendors when required.  

Support major incident response activity by providing executive-level communication, timeline development, containment coordination, remediation oversight, and post-incident reporting while partnering with Legal, Corporate Information Security, client leadership, cyber insurance resources, and external DFIR providers where legal, regulatory, or corporate risk considerations apply.  Drive continuous improvement in how security incidents are documented, communicated, escalated, and resolved.  
** Security Tooling and Platform Ownership
** Own the operational use, service delivery standards, governance, and client-facing effectiveness of security tools used to support managed client environments, including platforms such as Rapid7, Cisco Umbrella, Microsoft 365 security capabilities, Microsoft Defender, Mimecast, and other security technologies used across managed client environments. Where tools are shared across corporate and client environments, partner with Corporate Information Security, Engineering, IT, and other platform owners to ensure appropriate ownership, configuration standards, monitoring, and operational alignment.  

Ensure security tools are properly configured, monitored, maintained, documented, and aligned to service delivery standards.  Work with engineering teams to improve integrations between security tools, monitoring platforms, ticketing systems, and client reporting processes.  Develop and maintain standard operating procedures for security tooling, alert handling, escalation workflows, and client-specific requirements.  Evaluate new security technologies, service enhancements, automation opportunities, and vendor capabilities that improve Opensity’s ability to deliver scalable and effective security services.

** Client Engagement and Advisory
** Act as a trusted security advisor to clients, providing practical guidance on risk reduction, security posture improvement, incident readiness, and operational security maturity.  Participate in client meetings, QBRs, service reviews, renewal discussions, security assessments, and executive briefings as needed.  Translate complex security issues into clear business language for client executives, account teams, and internal leadership.  Partner with Account Management, Service Delivery, Engineering, and Sales teams to support client retention, service expansion, proposal development, and security-related solution design.  

Support review of client-facing security commitments, RFP responses, service descriptions, and contractual obligations related to managed security services, in coordination with Legal, Account Management, Service Delivery,…