End User​/VMware Desktop Engineer

End User Computing Consultant, VMWare

Chicago, IL (Onsite 3 days/week)

W2 Position

• Package and deploy applications for the end user environment using VMware App Stacks.

• Manage and preserve end user profile settings using VMware UEM/DEM.

• Troubleshoot application installation, performance, and runtime issues across desktop and mobile environments.

• Maintain OS base builds including feature updates, software patches, and vulnerability remediation.

• Lead and support meetings with Business, IT, and Security stakeholders to define requirements and communicate environment changes.

• Identify and drive innovation in the end user experience; challenge legacy processes with data-driven proposals.

• Apply expert-level knowledge of EUC concepts, processes, and procedures to complex technical assignments.

• Design and implement automation solutions within the end user experience space.

• Design, develop, debug, and implement software in support of end user engineering objectives.

• Troubleshoot production issues related to desktop and mobile software applications.

• Resolve systems integration, compatibility, and multi-platform challenges.

• Evaluate and recommend application software packages, integration approaches, and testing tools.

• Provide tactical and strategic input on the overall End User experience roadmap.

• Participate in on-call support rotation per assigned schedule.

• Document changes, policies, procedures, and architecture diagrams.

• Provide cross-training and mentoring to team members.

• Project manage and lead multiple concurrent projects across varying sizes and timelines.

SKILL AND EXPERIENCE REQUIRED:

Qualifications:

Ability to communicate technical concepts clearly in written and verbal form to audiences ranging from end users to executive leadership.

• Structured problem-solving skills with ability to articulate issues, root causes, solution options, and recommended path forward.

• Experience leading or managing at least one cross-functional project from initiation through delivery.

• Comfortable working independently with minimal supervision while also contributing as part of a team.

• Available for on-call rotation per team schedule.

• Experience in a regulated financial services or capital markets environment preferred.

• Familiarity with ITIL service management practices preferred.

• Experience with enterprise observability or monitoring tools preferred.

Technical Skills:

• Demonstrated ability to package applications using VMware App Stacks for VDI environments.

• Ability to configure and manage VMware UEM/DEM for end user profile and environment settings.

• Proven ability to troubleshoot and resolve desktop and mobile application issues in a production enterprise environment.

• Proven experience maintaining OS base builds including security patching and vulnerability remediation.

• Ability to design, write, and deploy automated workflows or scripts that measurably reduce manual effort.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a directly related field, or a minimum of 4 years of equivalent professional experience.

• Minimum 3 years of hands-on experience supporting Windows desktop OS environments (Windows 10/11 in an enterprise domain).

• Minimum 3 years of experience deploying applications across enterprise desktops using modern tools.

• Minimum 3 years of experience writing and maintaining scripts in Power Shell, Python, Bash, or VBScript.

• Minimum 3 years of experience packaging software for enterprise deployment.

• Minimum 2 years of experience with Windows profile management.

• Minimum 2 years of hands-on experience building and maintaining a VDI environment using VMware Horizon.

• Minimum 1 year in a desktop engineering or dedicated end user experience engineering role.

• VMware Certified Professional – Desktop and Mobility (VCP-DTM) and Microsoft Modern Desktop Administrator (MD-102) preferred.