Lead IT Site Support Technician **MSP

Position: Lead IT Site Support Technician **MSP Experience Preferred**
Description
Team Lead - End User & Site IT Services (North America):
Responsible for leading day-to-day operations across desktop support, asset management, AV support, and site services while providing hands-on technical support as needed. Oversees team performance, workload distribution, SLA adherence, and acts as the primary escalation point for complex issues. Monitors and manages all incidents across Service Now queues for North America, ensuring timely resolution using documented procedures. Provides onsite technical support (Monday-Friday with on-call/off-hours as required), including new hire hardware setup, asset testing, break/fix support, preventative maintenance, and installation/repair of laptops and desktops.

Coordinates Dell warranty support and replacement hardware activities. Oversees full asset lifecycle management (procurement through disposal), including inventory tracking, depot operations oversight, imaging, assignment, end-of-life replacement, break/fix coordination, shipping/logistics, stock reporting, and disposal compliance. Ensures accurate Hardware Asset Management system updates. Supports OS imaging, software deployment (automated and manual), application installation/testing, mobile/iOS support, and adherence to approved software standards. Provides Audio/Visual support including conference room maintenance, troubleshooting, executive meeting support, vendor coordination, and user training on collaboration tools (e.g., EVOKOS, Teams).

Delivers Smart Hands and infrastructure support, including server hardware replacement, HDD installation, and rack/stack coordination with server teams. Supports hardware delivery, advanced replacements, refresh initiatives, vendor coordination, and support programs such as Digital Genius sessions and collaboration tools. Provides project support for out-of-scope work, managing scope, schedule, risks, resources, and deliverables while acting as liaison between client stakeholders, TEKsystems leadership, and technical teams;

ensures projects are delivered on time, within scope, and aligned to customer experience goals. Drives adherence to ITIL processes including Incident, Request, Change, Asset, Knowledge, and Security management. Identifies and implements continuous improvement, innovation, and process optimization opportunities to enhance service delivery, efficiency, and user satisfaction.
Skills
Windows 11, windows, microsoft office, ticketing system, hardware/software, troubleshooting, Pc troubleshooting, Support, Desktop, Printers, Configuration, Customer service, audiovisual, rack and stack, mobile device, itil, Thin client, Help desk, Help desk support, Windows os, Active directory, Install, Imaging, asset management, software management, reporting tools, shipping & receiving, procurement, ios, android, mac, project execution, documentation writing, knowledge management
Top Skills Details
Windows 11,windows,microsoft office,ticketing system,hardware/software,troubleshooting,Pc troubleshooting,Support,Desktop,Printers,Configuration,Customer service,audiovisual,rack and stack,mobile device,itil
Additional Skills & Qualifications
Team Player
Time Management
Self sufficient
Self starter
Excellent communication skills
White Glove customer service skills
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $29.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Final…