VP, Ecosystem Lead

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Job Category

Customer Success

Job Details

About Salesforce

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ROLE SUMMARY

We are seeking a seasoned partner ecosystem strategist to serve as the Ecosystem Lead for the Global Life Sciences Activation & Adoption (A&A) division. Sitting within the Partner Strategy & Compliance pillar, this role is the senior authority on SI partner health, capability, and compliance across the AFLS ecosystem - ensuring that every partner delivering Agentforce Life Sciences implementations is prepared, certified, and held to the highest delivery standards before they go live.

You will define how SI partners engage with and deliver on AFLS - building the collaboration model, setting and enforcing compliance standards, and working closely with Partner Sales and Partner Success teams to maintain a capable, accountable, and high-performing global partner ecosystem. With a secondary mandate as one of the team's external voices, you will also contribute to the thought leadership and industry presence that positions Salesforce as the definitive authority on AFLS implementation strategy.

ROLE DESCRIPTION

The right candidate will bring deep expertise in partner ecosystem strategy and a track record of holding global SI ecosystems to high delivery standards - combining strategic influence with the operational discipline to build and maintain a rigorous, scalable partner compliance and enablement function. You'll:

* Define the partner collaboration model, delivery expectations, and compliance standards for the AFLS SI ecosystem - establishing the bar that all partners must meet before and during AFLS implementations.

* Serve as the key point of contact with Partner Sales and Partner Success teams to communicate, enforce, and continuously refine partner standards across the global ecosystem.

* Support the design and execution of the partner enablement program - ensuring SI partners have access to the certifications, training, and implementation guidance required to deliver AFLS successfully.

* Track and report on partner compliance metrics and ecosystem health for the SVP and Steering Committee, in collaboration with the Program Manager.

* Serve as the senior escalation point for partner compliance failures and delivery standard violations - making timely, high-judgment decisions to protect implementation quality across the portfolio.

* Co-author thought leadership content with the SVP and pillar leads on AFLS implementation strategy and best practices; serve as one of the team's external voices at industry events.

REPORTING & ORGANIZATIONAL STRUCTURE

Reporting line:
Reports directly to the SVP, Global Life Sciences Activation & Adoption

Pod alignment:
Senior lead of the Partner Strategy & Compliance pillar; people leader for the Ecosystem Manager

Collaboration:

Works closely with Partner Sales and Partner Success teams on ecosystem standards and enforcement; partners with the Product Engagement Lead on enablement curriculum design; coordinates with the Portfolio Strategy & Intelligence Lead on partner-attributed account health trends; serves as a strategic peer to pillar leads across the GTM and Risk Mitigation pods

FINANCIAL & BUSINESS ACCOUNTABILITY

* Directly protects NNAOV by ensuring SI partners deliver AFLS implementations to standard - reducing partner-driven escalations and go-live failures before they become costly account health events.

* Helps optimize team resource allocation by…