Lead Associate Principal, OTSI Governance and Operations

Lead Associate Principal, OTSI Governance and Operations is a senior individual contributor responsible for driving process maturity, operational discipline, and portfolio governance across the Office of Technology Strategy and Innovation. The role operates with a high degree of independence and serves as the operational backbone of OTSI, owning capacity planning, SLA management, and a structured portfolio view across innovation initiatives and OTSI‑centric work streams.

It also facilitates cross‑functional forums such as the Enterprise Architecture Working Group (EAWG) while maintaining credibility and productive relationships across all levels of the organization.

• Lead end‑to‑end process improvement initiatives across OTSI, applying structured frameworks (e.g., CMMI, ITIL, Lean) to assess current‑state maturity and define target‑state roadmaps.
• Identify gaps in existing workflows, controls, and processes; design and implement remediation plans with measurable outcomes and defined owners.
• Develop, publish, and continuously refine OTSI policies, procedures, standards, and technology governance protocols in coordination with ITBM, Legal, Security, and Compliance stakeholders.
• Establish and maintain feedback loops to ensure process improvements are sustained post‑implementation and lessons learned are systematically captured.
• Identify and document process control gaps; ensure OTSI processes are evidence‑backed and aligned to applicable IT governance frameworks (COBIT, NIST 800‑53); coordinate remediation and track findings to closure.

• Own end‑to‑end facilitation of the Enterprise Architecture Working Group (EAWG) and similar governance forums, including agenda development, pre‑read coordination, minutes, action‑item tracking, and follow‑through.
• Serve as a neutral facilitator for cross‑functional working sessions, driving decisions to closure while managing competing priorities and stakeholder perspectives.
• Facilitate cross‑functional sessions with confidence; engage stakeholders at all levels to surface impediments, communicate OTSI’s position, and drive decisions to closure, exercising sound judgment on escalation versus independent resolution.

• Own and maintain a comprehensive, current‑state portfolio spanning all OTSI‑managed work: innovation initiatives, OTSI‑centric operational work streams, recurring service commitments, and ad hoc requests.
• Define and monitor SLAs across OTSI managed work; model team throughput and capacity constraints, apply priority‑based triage to incoming requests, and ensure commitments are realistic and defensible.
• Coordinate with initiative owners, sponsors, and delivery teams to maintain portfolio data integrity; surface risks, dependencies, and milestone variances early with recommended actions.
• Own OTSI KPIs, OKRs, and governance metrics end‑to‑end (definition, collection, analysis, and reporting) and develop portfolio health dashboards for leadership.
• Monitor adherence to processes and SLA commitments; escalates deviations with corrective actions and tracks resolution to closure.
• Perform other duties as assigned.

None

• Independence & Accountability:
  Self‑directed, personally accountable, professionally resilient; holds own with strong personalities at all levels and knows when to escalate vs resolve independently.
• Process Maturity & Controls:
  Experience designing and maturing processes against established frameworks; working knowledge of COBIT, NIST 800‑53, and ITIL with ability to identify control gaps and coordinate remediation.
• Portfolio, Capacity & Forum Management:
  Experience managing mixed‑type technology portfolios with applied capacity modeling, SLA management, and priority‑based triage; skilled at facilitating cross‑functional governance forums end‑to‑end.
• Analysis & Stakeholder Engagement:
  Strong analytical and critical‑thinking skills with ability to synthesize complex data into clear insights; builds and sustains productive working relationships across organizational…