Digital Product Lead; Hybrid, Chicago, IL

Position: Digital Product Lead (Hybrid, Chicago, IL)
About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024.

Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance & Overall in , .
• Chicago Sun Times Chicago's Best Workplaces 2024
• Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
• Forbes America's Best Small Employers 2023

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

Objective of Position:

The Digital Product Lead is responsible for the end-to-end ownership product roadmap, product education and day-to-day administration of the bank's digital banking platforms, including the consumer and small business online and mobile banking platform and deposit account onboarding platform. This role works closely with our external vendors, core systems, operations, marketing, and internal Subject Matter Experts (SMEs) to prioritize investment and execute the digital platform product strategy.

This role serves as the primary product owner and decision authority for assigned digital platforms, with accountability for outcomes, regulatory readiness, and performance metrics.

Duties and responsibilities:

• Serve as the product subject matter expert for the digital banking platforms, including consumer & business digital banking (Q2) and online deposit account opening (MANTL), and additional third-party extensions.
• Own and prioritize the product roadmap and backlog for digital banking platforms including manage the release calendar and change control, User Acceptance Testing (UAT), and go-live readiness.
• Product development and Customer Experience improvement:
  • Monitor partner technology roadmaps and industry trends to inform product strategy and proactively propose innovative solutions.
  • Track and analyze digital performance metrics and champion continuous product and experience improvements.
  • Understand user needs to identify problems and market opportunities; ideate solutions, develop prototypes, and validate assumptions.
• Create documentation to support platform and products and partner with the Learning and Development team to educate the organization.
• Own administrative access governance (role design, quarterly recertifications, audit evidence) and service health dashboards (availability, latency, case Service Level Agreements); lead weekly operational reviews with vendors.
• Define, track, and communicate relevant Key Performance Indicators (KPIs) to measure product performance and contributions to business goals and strategy.
• Identify automation opportunities and partner with the Enterprise Applications, Analytics, and other stakeholders to integrate with internal reporting platforms.
• Support and/or lead the implementation of new features and integrations.
• Lead and participate in quality assurance and user acceptance testing.
• Serve as backup to Digital Product Specialists by tracking product and service issues, escalating as needed and driving issues through resolution.
• Partner cross-functionally to develop onboarding review processes and provide procedural oversight.
• Collaborate with internal stakeholders and vendors to develop and maintain product roadmaps, prioritize high-impact work, and deliver platform optimizations.
• Identify opportunities for automation and partner with stakeholders to create synergies with internal reporting platforms.
• Develop go-to-market plans for enhancements and communicate product release notes to internal stakeholders.
• Explore new approaches, methodologies, and technologies in an ever evolving and changing industry.
• Coordinate and document business continuity and disaster recovery (BC/DR) testing with vendors (Q2/MANTL).
• All other duties as assigned.

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

• Bachelor's Degree or equivalent related experience in banking operations, online/mobile banking…