US IT Leader, North America Health Solutions

As part of a best-in-class Global Health Product & Platforms team, the IT Leader, North America Health will help empower results for our clients and colleagues by delivering innovative and effective technology solutions across our North America Health portfolio!

• Lead IT application development and product line ownership, overseeing the end‑to‑end technology roadmap and delivery for health solutions and platforms.
• Ensure solutions are strategically aligned to business outcomes, technically robust, scalable, secure, and delivered through modern AI, Agile and Dev Ops practices.
• Direct development managers, technical leads, developers, and offshore vendor resources.
• Serve as the primary technology contact for North America Health product and business leaders.

• Own and manage a portfolio roadmap that balances deployment of global platforms, new feature development, platform modernization and cloud transformation, regulatory/compliance requirements, and technical debt reduction.
• Define and prioritize the product backlog, translating business strategies and client needs into technology capabilities and multi‑year roadmaps that enable business growth and operational efficiency.
• Partner closely with Product Owners, Business Leaders, and Operations to align technology strategy, roadmap, and delivery outcomes.

• Drive the ongoing AI and cloud transformation of the North America Health application portfolio.
• Evaluate and incorporate modern technologies and architectures (e.g., Agentic AI, Vibe.code, event‑driven architectures) to improve scalability, resilience, and integration across the health ecosystem.
• Ensure the technology roadmap is adequately resourced, including capacity and skills planning, sourcing strategy (internal and external), and budget and investment alignment.

• Transform teams into a fully AI‑led delivery model, championing rapid, AI‑driven iterative delivery, robust backlog management, and close business/IT collaboration.
• Embed Continuous Integration / Continuous Delivery (CI/CD) and Dev Ops practices to improve stability, release frequency, and speed‑to‑market.
• Define and track key delivery and product metrics (velocity, defect rates, uptime, performance, customer satisfaction) for internal teams and vendor partners.

• Lead the end‑to‑end development efforts for one or more major health platforms, overseeing a core team of managers, developers, solution architects, and system analysts, plus extended vendor partners.
• Maintain application code base quality, ensuring maintainability, supportability, extensibility, and performance while adhering to engineering standards and guidelines.
• Act as the escalation point for all development and technical issues related to the application and product group.
• Drive continuous improvement in development processes, quality, and cycle times through metrics, retrospectives, and targeted initiatives.

• Manage development managers, solution architects, technical leads, and developers, providing hiring, coaching, mentoring, and performance management.
• Build multi‑functional, cross‑skilled teams capable of delivering complex solutions and ensure alignment to standards, practices, and shared goals.
• Maintain relationships with primary business vendors, ensuring clear expectations on delivery, quality, performance, effective governance, and value improvement.
• Measure and report on team and vendor performance against agreed key performance indicators, cultivating a culture of accountability, innovation, and collaboration.

• Handle budgeting, forecasting, and tracking of financials for the NA Health IT portfolio and projects.
• Identify and drive optimization opportunities and ensure compliance with enterprise architecture, security, risk, and governance standards.

• 10+ years overall IT experience with a focus on application development in complex, enterprise environments.
• 3+ years leading one or more application development teams, including onshore and…