Senior Associate Technical Account Manager

Job Description

We’re looking for a Growth Senior Associate Technical Account Manager (TAM) to join our Technical Customer Operations Team.

Acting as the main technical point of contact, you will help activate new customers, address any internal or external questions and issues that arise from our integrated clients (including end‑users of the platforms), or escalates appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, provide a solution, and escalates to tier‑2 support or product teams only when necessary.

You will also be relied upon heavily by all departments to provide in‑depth updates and insights on the clients from a technology perspective, working closely with Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, and more. You will provide high‑touch consultative technical services, lead training sessions, and attend office hours for our agency and brand‑direct customers.

• 2+ years working in a technical account/relationship management/client‑facing role
• Bachelor's degree in a technical discipline
• Proficiency in JS, SQL, HTML, and data analysis
• Previous experience with web traffic analysis tools and ad serving tags
• Previous experience working with APIs and SDKs
• Critical thinking and the ability to think outside of the box
• Experience working with 3rd party advertising technology companies
• Experience working with publishers and publisher ad servers
• Knowledge of the ad tech ecosystem, its players, and how it all works
• Strong communication skills; written, verbal and listening skills
• Self‑starter with the ability to effectively manage time and multiple competing priorities
• Synthesize technical concepts/analysis in client meetings

The annualized base salary ranges for the primary location and any additional locations are listed below. Our pay ranges are based on the work location.

Primary Location – US:
Chicago, IL – Base Pay Range: $49,000 – $84,000 Annual

Additional Location – US:
New York, NY – Pay Range: $59,500 – $102,000 Annual

Benefits include paid time off, health insurance (medical, dental, vision) with PPO, HSA and FSA options, 401(k) with employer matching contributions, and eligibility for an annual bonus and/or other incentive plans. All full‑time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans.

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement.

For additional details or if you have questions, contact us at