Senior Reliability Engineer

Senior Service Reliability Engineer

Embedded with Fitch Solutions development squads in Chicago, USA. The role is based out of our Chicago office.

Fitch Solutions SRE provides Service Reliability Engineering expertise to Fitch’s development organizations. This squad joins Core Engineering and other SRE groups as part of Cloud Infrastructure & Platform Engineering (CI&PE), serving as subject matter experts in cloud technologies, systems engineering, infrastructure automation, and Dev Ops tooling across Fitch Group. The role itself will be dedicated to ensuring excellence in Fitch Solutions services, with a focus on new AI development.

• You’ll lead the delivery of reliable, scalable, mission‑critical services and guide squads on Kubernetes and modern deployment patterns.
• Mentoring associate engineers and setting best practices will help the team grow in knowledge and capabilities.
• Partner closely with Fitch Solutions Development Squads and Operations to design and advance service builds, Dev Ops tooling, and drive operational excellence.
• Partner with Core Engineering to architect and govern Git Hub Actions CI/CD with quality gates, canary/blue‑green strategies, and AI‑assisted redeploy checks.
• Own observability in Datadog—define SLIs/SLOs, dashboards, alerting, and MS Teams integrations—and reduce incidents via telemetry‑driven automation and blameless post‑mortems.
• Champion AI‑enabled operations using AWS Bedrock/Sage Maker and Model Context Protocol (MCP) for log analysis, anomaly detection, incident triage, and workflow orchestration; establish adoption guardrails.
• Define and enforce cloud guardrails and security controls (SCPs/IAM boundaries, OPA policies, tagging, centralized logging with AWS Config/Cloud Trail/Security Hub) in partnership with Security and Risk.
• Influence cross‑functional roadmaps, lead complex release planning, and drive strategic platform initiatives across CI&PE; serve as an escalation point and participate in the L3 on‑call rotation.

• Deep, hands‑on experience in SRE, Dev Ops, or Platform Engineering across both AWS and Azure, with a strong track record operating Docker and Kubernetes in production environments.
• Highly proficient in administering both Linux and Windows, with practical, enterprise‑level experience supporting IIS/.NET applications as well as Java Spring Boot services.
• Built and maintained CI/CD pipelines (primarily Git Hub Actions; Bamboo experience a plus) with Dev Sec Ops  principles baked in—integrating security scans, policy‑as‑code, and compliance gates—and script confidently in Python, Power Shell, or Bash.
• Experience with cloud security best practices (IAM, secrets management, container/image scanning) and understanding core infrastructure fundamentals (networking, storage, DNS) and APM/telemetry tooling.

• Practical experience with agentic AI for operations—incident triage, runbooks, and change management—with clear guardrails, auditability, and human‑in‑the‑loop controls.
• Supporting AI/ML workloads at scale:
  Sage Maker endpoints, GPU node groups, autoscaling, and Kubernetes‑based model serving.
• Policy‑as‑code (OPA) and compliance implementation across CIS, NIST, ISO 27001, with automated remediation integrated via CSPM tools (e.g., Wiz).
• Applying AI in CI/CD, observability, and incident response using AWS Bedrock/Sage Maker and Model Context Protocol (MCP).
• Hands‑on Agile delivery experience, actively participating in stand‑ups and sprint ceremonies.

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility:
  Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future:
  Retirement planning and tuition reimbursement programs that empower you to achieve your short and long‑term goals.
• Promoting Health & Wellbeing:
  Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies:
  Family‑friendly…