Sr Principal Engineer

Senior Principal Engineer – Service Now

Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution in continuous operation since 1889. This role focuses on Service Now configuration, customization, and integration to deliver measurable business outcomes in GRC/IRM domains within a financial services environment.

Day to Day Responsibilities

• Hands‑on design, configuration, and customization of Service Now solutions across multiple modules.
• Hands‑on implementation of end‑to‑end GRC/RCM workflows in Service Now, including data modeling, taxonomy, traceability, regulatory change, Compliance Testing, Compliance Risk Assessment, and Compliance Monitoring processes.
• Deliver end‑to‑end implementations within the Service Now platform, focusing on IRM/GRC solutions.
• Drive integration efforts between Service Now and enterprise systems.
• Ensure high‑quality, scalable, and secure architecture aligned with enterprise standards.

Business Solutioning & Stakeholder Engagement

• Partner closely with business stakeholders to:
  • Assess requirements
  • Evaluate solution fit
  • Define optimal configuration strategies
• Translate business needs into functional and technical designs.
• Maintain a strong focus on business outcome delivery, not just technical execution.

Agile Delivery & SDLC

• Operate within a 2‑week Agile sprint cycle.
• Utilize Azure Dev Ops (ADO) for backlog management, sprint planning, and tracking.
• Contribute to continuous improvement of Agile delivery practices.

Governance, Risk, and Data Integrity

• Ensure solutions support:
• Data lineage and traceability
• Security and access controls
• Regulatory reporting and compliance requirements
• Align implementations with financial services GRC expectations.

Collaboration & Mentorship

• Provide technical mentorship to junior team members, including those in APAC regions.
• Collaborate with contractors and extended team members in a distributed delivery model.
• Promote best practices in configuration, design, and solution delivery.

Innovation & AI Enablement

• Contribute to initiatives involving AI within GRC platforms.
• Apply or build knowledge of AI‑driven capabilities in Service Now or adjacent tools.
• Demonstrate familiarity with or willingness to learn tools such as Cube (Regulatory Intelligence platform).

Required Qualifications

• 15+ years of experience in software engineering or platform engineering roles.
• Strong, hands‑on experience with Service Now platform (configuration, customization, and integration) and IRM/GRC modules within Service Now.
• Proven experience in requirements assessment, solution design, and delivering solutions aligned to business outcomes.
• Experience working in Agile environments (2‑week sprints).
• Hands‑on experience with Azure Dev Ops (ADO) or similar SDLC tools.
• Strong understanding of data governance (lineage, controls), security, and compliance considerations.
• Ability to work in a global, distributed team model.

Preferred Qualifications

• Service Now Certifications (e.g., CSA, CIS‑IRM, CAD).
• Experience in financial services (banking, asset management, or regulatory environments).
• Exposure to or hands‑on experience with AI/ML initiatives within GRC or compliance platforms and regulatory intelligence tools (e.g., Cube).
• Strong understanding of enterprise risk and compliance frameworks, RCM lifecycle, Compliance Testing, Compliance Risk Assessment, and Compliance Monitoring.

Key Competencies

• Business outcome orientation – prioritizes impact over activity.
• Deep technical expertise with hands‑on execution.
• Consultative mindset with strong stakeholder engagement.
• Mentorship and team enablement across geographies.
• Analytical thinking and structured solutioning.

Compensation

$164,600 – 288,000 USD

Benefits

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Eligibility & Legal

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at