Sr Manager – IT App Dev, Operations & Reliability

Job Overview and Responsibilities

This role is a critical leadership position responsible for delivering best-in-class operations and reliability across the Digital Technology Operations and Safety organization. You will be a hands‑on leader, partnering closely with teams across DT Tech Ops and collaborating with SRE‑focused architects and engineering teams to establish and enforce standards for reliability, observability, and operational stability across mission‑critical domains, including Maintenance & Repair, Supply Chain, Maintenance Execution, Planning, Engineering, and Safety.

In addition, this manager role serves as the organizational portfolio management anchor for large‑scale, cross‑cutting initiatives within DT Tech Ops. You and your team will drive strategic initiatives forward in a consistent and disciplined manner, leveraging key performance indicators and leading portfolios that include, but are not limited to, Cybersecurity, API modernization, Agentic AI, and MRO platform modernization.

• Leadership and Team Management:
  • Deep understanding of how to grow an environment focused on SRE principles, observability, and production operations
  • Proven ability to align and drive execution across multiple directors, domains, and platforms without relying on authority alone
  • Translating strategy into disciplined execution across large, complex, cross‑cutting portfolios
  • Strong ability to define, interpret, and act on KPIs, SLOs, and SLAs to drive measurable outcomes and continuous improvement
  • Experience leading and prioritizing multiple concurrent initiatives helping others balance speed, risk, and operational stability
  • Experience building, mentoring, and leading high‑performing teams, setting clear expectations and accountability
  • Comfortable making and standing behind decisions in high‑stakes, operationally sensitive environments
• Communication and Stakeholder Management:
  • Provide clear, executive‑ready updates on digital‑focused operational KPIs, risks, and action plans, translating complex information into actionable insights
  • Serve as the primary communication and coordination point for enterprise‑wide change, portfolio health, and execution across Digital Technology Operations and Safety leadership
  • Partner with Directors and senior stakeholders to align priorities, manage dependencies, and drive decision making across horizontal initiatives
  • Lead escalation and resolution of cross‑organizational blockers, balancing delivery speed, risk, and operational stability
• Budgeting and Resource Management:
  • Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needs
  • Track and report on key performance metrics, making data‑driven decisions to improve the efficiency and effectiveness of the team
• Strategic IT Planning and Execution:
  • Translate strategic priorities into integrated roadmaps and execution plans
  • Drive cross‑director alignment and sequencing of large horizontal initiatives, managing dependencies, capacity constraints, and execution of tradeoffs across a complex, matrixed organization
  • Ensure strategic initiatives are executed with operational discipline, balancing modernization, change velocity, and system stability
  • Partner with senior leadership to shape investment strategy and capital planning, including identification, governance, and tracking of capitalizable work at an organizational level

Minimum Qualifications:

• Bachelor's degree
• Information Systems, Computer Science, Engineering, Business Administration, or another related field
• 5+ years of relevant experience
• Proven experience leading and developing a team, with a strong focus on leadership, mentorship, and team development
• Experience navigating matrixed environments with multiple priorities and deliverables to help multiple teams align and deliver on commitments
• Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
• Leadership experience managing a team across multiple domains or projects and influencing senior‑level management and key stakeholders
• Outstanding communication and…