Sr Manager, Engineering Tech Lead
Listed on 2026-06-18
-
IT/Tech
IT Project Manager, Cloud Computing: Infrastructure & Operations, AI Engineer (Applied/Software), Systems Engineer
Job Description:
Company
Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3
Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine‑in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel‑good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae‑dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.
We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.
Check out the McDonald’s Global Technology Technical Blog () to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department OverviewThe Commercial Products & Platforms team develops digital experiences and global technology platforms that delight our customers and enable them to order on their terms—seamlessly, reliably, and conveniently across mobile, web, kiosks, and future channels.
As a Senior Manager serving as the Engineering Technical Lead for Conversational Commerce, you’ll guide teams crafting new innovative ordering capabilities at the drive thru. You will focus on growing these capabilities to other channels. You’ll guide the strategy for the technical growth of our conversational commerce capabilities. You will collaborate with external AI providers and internal AI teams to build outstanding solutions using the industry’s groundbreaking LLMs and AI agents.
You will be a critical partner to product management, UX, architecture, and infrastructure collaborators to ensure our solutions are performant, scalable, and built for the future.
The Senior Manager, Engineering Tech Lead, Conversational Commerce will be part of the Restaurant Technology organization and report to the Director, Conversational Commerce. You’ll collaborate across teams to define the future of McDonald’s digital experiences and commerce platforms.
Accountabilities & ResponsibilitiesLead engineering teams. Lead internal and vendor engineering teams working on integrations into our restaurant and digital ecosystem, ensuring high-quality technical solutions that deliver novel customer experiences while maintaining platform scalability and reliability.
Shape the future of ordering. Inform and support the technology vision for conversational commerce experiences and platforms, ensuring an architecture that supports rapid iteration, personalization, seamless integrations, and cross‑channel applicability.
Technology partner to the business. Collaborate with product management, operations, and market teams to create innovative solutions that elevate the customer experience and augment our crew members’ efficiency.
Integration Leadership. Lead and coordinate integration efforts for Point of Sale System, Audio System, and ODMBs, ensuring robust, scalable, and reliable connectivity between restaurant systems and digital platforms.
Define solutions for integration challenges, including rapid troubleshooting and deployment of workarounds in collaboration with internal and external partners.
Oversee the development and deployment of Docker containers for integration components to support virtualized testing and continuous delivery.
Implement and manage feature toggles and overlay screens for integration endpoints, supporting dynamic enablement of new…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).