Technology Risk Analyst - Data Center & Disaster Recovery

This position follows our hybrid workstyle policy:
Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note:
This role is not eligible for Work Visa sponsorship, either currently or in the future.

• Assist in data center operational and infrastructure risks, identifying vulnerabilities, evaluating controls, and ensuring alignment with enterprise technology risk and compliance frameworks
• Assist business units with creating Disaster Recovery Exercise plan documents
• Planning for Disaster Recovery Exercises
• Facilitate testing and exercises related to disaster recovery
• Project planning and tracking for creating exercise plans and executing exercises
• Document exercise results, create after‑action report
• Lead Technical reviews of after‑action reports with business units and leaders
• Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks.
• Provide solutions on complex problem resolutions to support team.
• Communicate technical information to others.
• Stay abreast of, and comply with, company and department policies and procedures. Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development area.
• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
• Document product problems and their resolutions in a solutions database for future analyst reference.
• Assign tasks to support analysts, track and report progress, monitor key success indicators and report adverse trends to management.
• Prepare written and oral presentations on software, product enhancements, and assigned projects.
• Stay abreast of technology developments, identify potential impacts to the existing technology environment, and disseminate information to appropriate entities.
• Identify trends in problem reports, as well as research and provide our clients best practice recommendations.
• Perform other duties and responsibilities as assigned.

• System functions and physical components.
• Operating systems, resources and services.
• European and US power.
• Data networks and protocols.
• Networking, mainframes, standard operating systems and personal computer applications.
• Network architecture, back-office systems and proprietary software.

• Smartsheets.
• Project management and tracking experience.
• Microsoft Office Applications.
• Technical writing and presenting technical documents.

• Experience in Sunbird DCIM is Preferred.

• Participate in on call rotation on an occasional basis.
• Work occasional after hours support including weekends.
• Travel up to 25%.