Business Analyst

Job Category

Operations

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The work we do that delivers impact & drives business outcomes.

This role drives the analytical and operational rigor that allows the Global Delivery Governance team to move fast, make defensible decisions, and demonstrate value to stakeholders at every level. The primary impact is realized through:

• Deliver Actionable Portfolio Insights:
  Own the analysis of delivery portfolio data — pulling from Org
  62, Services Org, and Smartsheet — to surface risk signals, health trends, and compliance patterns. You will produce regular data‑driven reports that help leadership see what's happening before it becomes a problem, and begin to standardize the definitions of risk across our portfolio.
• Support the Business Value Rubric:
  Partner with initiative owners to score roadmap items against the Business Value Rubric. You will gather data, model impact scenarios, and help the team make the case — internally and to leadership — for where to invest next.
• Enable the Risk Accountability Protocol:
  Help create the requirements for mechanisms that ensure 100% of Red/Amber risks are actioned within 48 hours. You will help define the requirements for the agentic monitoring of compliance, identification patterns in risk escalation, and contribute to the development of the Risk Early Warning System.
• Support Requirements Development:
  Work alongside the team to gather, structure, and validate business requirements for tooling and automation initiatives. You will translate stakeholder input into structured documentation that build partners can act on.
• Manage Intake & Roadmap Operations:
  Support the triaging of the team's intake process — tracking submissions, scoring criteria, and roadmap status. You will help keep the Living Roadmap current and the team's commitments visible to stakeholders.
• Synthesize Voice of the Field:
  Gather, organize, and analyze input from Geo leads, delivery practitioners, and cross‑functional partners. You will identify patterns in field feedback and surface the insights that shape process and methodology decisions.

Success in this role is built on intellectual curiosity, operational precision, and the ability to make complexity accessible to decision‑makers.

• Turn Data Into Direction:
  You don't just produce reports — you ask the next question. You understand what data is trying to tell you, or use the tools to help you dig into the stories the data is telling, proactively surface the implications, and translate findings into clear recommendations for action.
• Operate with Precision:
  Your work product is clean, accurate, and traceable. Whether you're building a tracking dashboard, writing up a requirements summary, or synthesizing field feedback, the output is reliable enough that others make decisions based on it.
• Prioritize Ruthlessly:
  This team scores everything against business value. You will do the same — and you will help others do it too. You don't pursue analysis for its own sake; you pursue it because it will unblock a decision or de‑risk an initiative.
• Communicate Up and Across:
  Your audience ranges from Geo leads to SLT. You know how to calibrate the level of detail, the framing, and the format to land the insight with the right person. You write clearly and concisely, and your visuals are as sharp as your logic.
• Embrace AI‑Assisted Work:
  This team builds with Claude, Cursor, and Agentforce. You will use AI tools to accelerate your analysis, draft requirements, and synthesize large volumes of input — and you'll bring ideas for…