Director of Product Delivery & Operations

Requirements

• 8+ years of experience in Product Management, Business Analysis, Product Delivery, or related disciplines
• 3+ years of people leadership experience building and managing high-performing teams
• 5+ years of executing major product-centric initiatives
• Strong expertise in Agile / Scrum and product delivery operating models
• Proven experience translating business processes into scalable product requirements
• Deep experience with execution management tools (e.g., JIRA, GUS, Airtable or equivalents)
• Excellent written and verbal communication skills, with demonstrated ability to influence senior business and technology leaders
• (Desirable) Experience in SaaS, cloud platforms, or large-scale enterprise technology environments
• (Desirable) Proficiency in using AI enablement tools (e.g., Claude Code, Gemini, or equivalents)
• (Desirable) Familiarity with Confluence, Miro, or similar collaboration and documentation tools
• (Desirable) Strong understanding of the software development lifecycle (SDLC) and testing practices
• Experience supporting large-scale business transformation or operating model change
• (Desirable) A related technical degree

• The Director of Product Operations & Delivery leads the capability that bridges business process and product execution across Digital Enterprise Technology
• This role exists to serve as a key thought leader in the product management evolution on our agentification journey, coordinate the establishment of structured frameworks for product and software development within our tool set, and provide a product operations function within large-scale/"big rock" initiatives
• As a senior leader, you'll build and develop a high-performing team while serving as a trusted partner to Product, Engineering, Finance, and Change Management leaders across the organization
• What You'll Be Doing
• Build, lead, and develop the Product Operations & Delivery organization — including hiring strategy, role definition, performance management, and career development
• Define and continuously evolve the operating model for requirements intake, backlog governance, quality standards, and delivery readiness criteria across DET
• Establish best practices and structured approach with the tools used for Product Development Life Cycle and Software Development Life Cycle
• Evolve agentification and AI tool enablement to the team and program operating model
• Help drive the definition of product requirements intake and prioritization within program structures
• Translate high-quality, delivery-ready requirements — reducing rework, accelerating delivery, and improving adoption at scale
• Partner with Process Engineering & Optimization (PEO) leadership to ensure as-is and to-be business process changes are accurately translated into product-ready requirements
• Serve as a trusted advisor to senior business and technology leaders, providing clarity, recommendations, and tradeoff decisions related to requirements strategy, delivery readiness, and execution risk
• Establish enterprise standards for requirements quality, traceability, acceptance criteria, solution validation, UAT support, and release readiness
• Proactively identify and mitigate delivery risks, dependencies, and readiness gaps related to requirements quality, process change, or stakeholder alignment
• Define and track KPIs for requirements quality, delivery readiness, rework reduction, delivery predictability, and business adoption
• Represent Product Operations & Delivery in senior forums, driving alignment across business, product, and delivery stakeholders