UX Researcher - Digital Experience; Corporate & Institutional Banking

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

At U.S. Bank, we deliver digital experiences grounded in deep user insight and measurable business impact. We are seeking a UX Researcher to support Corporate and Institutional Banking digital initiatives, partnering across product, design, and business teams to inform decisions and drive meaningful outcomes.

This role is focused on discovery, problem framing, and insight generation in complex environments. You will be responsible for leading research that connects user behavior to business priorities, ensuring that insights are not only uncovered, but acted upon.

You will play a key role in strengthening how research informs digital decision-making–bringing clarity to ambiguity, influencing direction, and embedding user-centered thinking into product development.

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

• Direct influence on digital experiences supporting Corporate and Institutional Banking clients
• High visibility across product, design, and business stakeholders
• Opportunity to shape how research informs decisions, not just execute studies
• Environment that requires thoughtful judgment-balancing rigor, speed, and practicality

• A researcher first-focused on understanding behavior, uncovering insights, and driving decisions
• Able to operate effectively in complex, ambiguous environments where problems are not pre-defined
• Comfortable selecting and adapting research approaches rather than relying on predefined methods
• Strong communicator who connects research findings to business outcomes
• Demonstrates sound judgment in balancing methodological rigor with real-world constraints
• Collaborative partner who works effectively across functions and disciplines

• Bachelor's degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience

• Experience working within large, complex, or regulated organizations
• Background in consulting or cross-functional environments with strong stakeholder engagement
• Experience partnering with product, design, and client-facing teams
• Demonstrated ability to translate complex findings into actionable insights that drive decisions
• Experience working in fast-paced environments with evolving priorities

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex,…