End User Services Specialist - Advanced
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-06-19
Listing for:
Independence Pet Holdings
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Support, Network Administrator, Systems Administrator, IT Specialist
Job Description & How to Apply Below
Role Overview
Provide advanced onsite support to ~100 Chicago-based users and VIP executives. Manage all office technology, including AV systems, printer infrastructure, and network closet equipment. Partner with Facilities for workspace technology needs and ergonomics.
Responsibilities- Troubleshoot complex endpoint, authentication, M365, collaboration, and AV issues.
- Maintain high-quality technical notes and documentation.
- Identify recurring issues and drive problem-management workflows.
- 3+ years of experience in IT support.
- Advanced knowledge of AV systems, printer infrastructure, and network closet equipment.
- Experience with ITIL processes and software asset management.
- Strong problem-solving and communication skills.
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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