Manager, Quality Assurance Engineering

Department Overview

The Manager, Quality Assurance Engineering is a delivery and quality-enablement leader within the Platform Resilience - Quality Pillar. This role ensures complex, cross-squad initiatives move predictably, safely, and with high quality across environments, markets, and platforms.

This role focuses on test strategy alignment, execution governance, integration sequencing, dependency management, test data readiness, and delivering a seamless user experience. It owns how change is validated across cross-functional teams, ensuring that features, initiatives, and platform capabilities comply with market and regulatory requirements, meet accessibility standards, and maintain performance benchmarks—including stability across iOS and Android platforms with respect to application crashes.

The role is responsible for managing features end-to-end, from initiation through activation across all markets, leveraging structured quality gates with a combination of automated promotions and manual certifications at each stage. This approach ensures that segment markets are protected from unstable code, allowing them to focus primarily on market-level business validations.

The role ensures delivery execution remains predictable, resilient, and quality-driven as scale and complexity increase. It requires strong ownership of quality gating, test coverage, automation strategy, and risk-based decision-making, ensuring cohesive, deployable, and production-ready outcomes rather than fragmented completion.

This is an exciting opportunity for an experienced quality engineering leader to help shape McDonald’s transformation. This role is based at our McDonald’s Global Headquarters in Chicago, IL.

• Lead quality gating and release readiness for large-scale, customer-facing digital initiatives across mobile and web platforms, ensuring high standards of delivery, reliability, and customer experience.
• Establish and enforce consistent quality standards and governance across multiple work streams, balancing delivery speed, risk, and business impact.
• Drive quality process optimization and efficient tool adoption initiatives, including regression suite audits, enhancement of testing approaches, and continuous improvement of quality metrics to reduce friction and increase reliability.
• Identify systemic inefficiencies within QA processes and implement scalable, sustainable solutions that improve effectiveness, predictability, and delivery outcomes.
• Design and implement scalable, extensible test automation solutions for complex consumer-facing systems, including GUI-based automation, backend automation supporting dark deployments, and end-to-end asynchronous validation across distributed platforms.
• Define and promote modern automation frameworks and best practices, establishing reusable patterns and technical standards adopted across teams.
• Develop and maintain hybrid automation frameworks leveraging design patterns to ensure maintainability, scalability, and long-term extensibility.
• Own end-to-end test strategy and execution for Digital Channels across multiple devices, environments, and global markets, ensuring comprehensive coverage aligned with platform complexity and release timelines.
• Partner with engineering, product, and QA stakeholders to align test approaches across global teams, including market/segment teams, offshore quality services, and platform QA organizations.
• Drive clarity on cross-QA ownership models, eliminating duplication, closing gaps, and strengthening accountability across teams.
• Manage complex, cross-functional initiatives simultaneously, prioritizing high-impact work and effectively negotiating trade-offs with product, engineering, and business stakeholders.
• Translate technical risks into clear business impact assessments, enabling informed and timely decision-making.
• Lead launch readiness reviews and go/no-go decision forums, ensuring quality status, risk exposure, mitigation plans, and a clear "path to green" are communicated effectively.
• Establish strong governance and alignment for release confidence, ensuring cross-functional stakeholders are aligned ahead of production deployments.
• Conduct…