Sr Manager, Solutions Architecture

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thurs, through McDelivery, dine‑in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel‑good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae‑dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Technology Enterprise Products & Platforms, focused on enabling enterprise‑wide services through McDonald’s global Service Now platform, where our vision is to “Always be a people led, product centric, future focused & trusted technology partner of choice.”

The Sr. Manager, Solutions Architect role is responsible for defining end‑to‑end solution architecture for products and business workflows delivered on McDonald’s global Service Now platform. This role partners closely with product engineering teams, business stakeholders, enterprise architecture, platform architecture, security, and operations to design scalable, secure, resilient, and supportable solutions that align with business objectives and enterprise technology strategy. The role is accountable for translating business needs into solution designs across multiple products, guiding implementation decisions, enabling effective integration with enterprise systems, and driving architectural consistency across initiatives.

This role also leads a small team of Solutions Architects, providing direction, coaching, prioritization, and quality oversight to ensure consistent, high‑quality architectural outcomes across the portfolio. This role reports to the Sr. Manager, Technical Product Management.

Solution Design and Architecture

• Work closely with stakeholders to understand business objectives, challenges, user needs, and functional requirements across products and workflows.
• Develop end‑to‑end solution designs for Service Now‑enabled products and workflow capabilities that meet business requirements and integrate effectively with existing McDonald’s systems and platforms.
• Define solution architecture across relevant Service Now capabilities, including ITSM, HRSD, CSM, SPM, App Engine, portal experiences, workflow automation, and enterprise integrations.
• Ensure solutions are scalable, secure, usable, and aligned with enterprise and platform standards.
• Create and maintain architectural documentation including solution designs, process flows, architecture diagrams, and technical specifications.
• Define reusable solution patterns and ensure consistent implementation with product and engineering teams.
• Communicate architecture decisions, tradeoffs, dependencies, and impacts clearly to stakeholders.
• Lead solution architecture across design and delivery phases to ensure alignment with business outcomes.
• Oversee integrations including APIs, identity flows, data exchange, and orchestration patterns.
• Own solution architecture ensuring alignment across workflows, data, security, user experience,…