Manager, Sales Technology Enablement

Job Description Manager, Sales Technology Enablement

Morningstar is seeking a talented Manager of Sales Technology Enablement to support and enable our global Sales, Customer Success, and Support organizations across Morningstar's internal technology stack. This role serves as a critical bridge between business needs and technical solutions, driving technology adoption, user enablement, operational effectiveness, and continuous improvement across client-facing teams. Additionally, the role leads a small team responsible for managing the enablement content platform for client-facing teams.

Sales Enablement & Learning sits within Morningstar's Business Development and Sales group, which is responsible for helping our clients build their businesses and provide better outcomes for investors. Reporting to the Head of Sales Enablement & Learning, this role partners with stakeholders across the organization to develop, execute, and optimize training and adoption initiatives that drive sales effectiveness, confidence, and performance.

The ideal candidate is a translator between business needs and technical constraints, a problem solver, understands client facing roles, detail-oriented, and skilled at delivering engaging learning experiences in a fast-paced environment.

• Serve as a strategic and technical leader responsible for centralized technology knowledge, governance, and best practices across individuals and teams.
• Translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including training, documentation, certifications, workshops, Sales Kick Off, etc.
• Identify opportunities to automate, streamline, and improve workflows across systems and cross-functional processes.
• Act as a primary point of support and escalation for the sales technology ecosystem, helping troubleshoot issues, unblock users, and maintain operational effectiveness.
• Evaluate and pilot emerging tools, including AI solutions, to improve productivity, workflow efficiency, and provide data driven insights.
• Manage strategic relationships with enablement technology vendors to optimize platform adoption, user experience, issue resolution, and maximize value from enablement technology investments.
• Demonstrate practical fluency in AI-enabled sales technologies and guide teams on leveraging AI capabilities to improve seller productivity, reduce administrative work, strengthen prospecting and research, and surface actionable insights.

• Design and deliver engaging technology training experiences that accelerate adoption, improve user proficiency, and increase confidence across global teams.
• Support onboarding initiatives related to the internal technology stack through live facilitation, e-learning, certifications, and blended learning experiences.
• Partner with Enablement, Instructional Design, and subject matter experts to develop and maintain scalable technology training programs tailored to role-specific needs and learning modalities.

• Partner with Sales Leadership, Sales Excellence, Corporate Systems, and subject matter experts to support the rollout of new technologies, process changes, and platform enhancements.
• Manage multiple enablement initiatives simultaneously, ensuring projects are delivered on time, within scope, and aligned to defined success criteria.
• Lead change management efforts for technology deployments, including stakeholder engagement, communication planning, adoption strategies, reinforcement activities, and feedback loops.
• Apply established change management frameworks such as Prosci/ADKAR, Kotter, etc. to drive successful organizational adoption and behavior change.

• Leverage analytics and usage insights across the sales technology ecosystem to identify adoption trends, optimize workflows, content engagement, and platform utilization to improve user experience and drive seller productivity.
• Develop and deliver executive-ready dashboards, reporting, and adoption insights across Salesforce, Seismic,…