Senior Service Delivery leader

Senior Service Delivery Leader – Technical Service Delivery Manager

We are looking for a Technical Service Delivery Manager to run complex modernization and transformation programs to the Cloud, owning the scoping, planning, and execution of features and processes end to end. This TPM role is highly visible across business units where you will partner with and influence the direction of multiple engineering teams within and outside of your business line.

• Own end-to-end delivery with clear accountability for execution and outcomes.
• Drive programs through structured plans and decisive actions.
• Identify issues early and take corrective actions proactively.
• Manage performance across teams, including addressing underperformance and taking tough calls when required.
• Lead delivery in a Systems Integrator (SI) context, managing competing priorities across clients, stakeholders, and engineering teams.
• Identify and resolve real delivery challenges such as communication gaps and unclear requirements, time‑zone and dependency misalignment, and quality and accountability issues in distributed teams.
• Engage deeply with engineering teams in custom application environments, managing interdependencies across systems.
• Provide hands‑on technology team leadership, not just stakeholder coordination.
• Lead stakeholder communication, escalations, and decision‑making with a focus on resolution and action.

• 10+ years in Technical Project / Delivery Management roles.
• Mandatory:
  Systems Integration (SI) experience with proven delivery ownership.
• Proven track record of turning around challenging projects.
• Strong experience managing custom‑developed enterprise applications (Java, .NET, Cloud ecosystems).
• Strong experience managing global (onshore‑offshore) delivery teams.
• Demonstrated ability to drive execution along with governance or reporting.
• Strong understanding of SDLC, delivery lifecycle, and engineering workflows.
• Experience handling performance management and delivery escalations.

Hybrid role based in Atlanta, GA;
New York City, NY;
Chicago, IL;
Nashville, TN.

The base compensation range for this role is $82,082 to $193,440. Additional variable incentives, bonuses, or commissions may apply.

• Paid time off based on employee grade (A‑F): 12‑25 days, plus company holidays, personal days, and sick leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.