M365 Administrator

We are seeking an individual contributor who will own and evolve our Digital Collaboration Services as a visionary Service Owner with a Product Owner mindset.

In collaboration with Architecture and the Digital Workplace Enablement team, own the product vision and roadmap for digital collaboration services, balancing modernization with stability across Microsoft 365 and legacy platforms (Lotus Notes, Share File).

Guide engineering direction (MSP‑led execution) across Teams, SharePoint Online, One Drive, Power Platform, Power BI, and Copilot—ensuring solutions are secure, scalable, and operationally ready.

Provide platform leadership for legacy services (e.g., Lotus Notes, Share File): oversee lifecycle management, risk reduction, and roadmap planning for rationalization/migration where appropriate.

Drive AI enablement and Microsoft Copilot adoption, partnering with AI & Digital Enablement, Architecture, and Information Security to prioritize use cases, readiness, governance, and measurement.

Advise business and technology leaders on upcoming Microsoft capabilities, roadmap changes, and adoption opportunities; proactively plan for platform changes and deprecations.

Ensure reliability and user experience by overseeing MSP delivery against SLAs and leading continuous improvement (automation, self‑service, knowledge management).

Lead technical escalations: guide troubleshooting, root‑cause analysis, and prevention of recurring incidents across both modern and legacy platforms.

Partner cross‑functionally with Security, Legal/eDiscovery, HR, and business stakeholders to ensure governance, compliance, and secure collaboration practices.

Drive change enablement through communication plans, training and adoption programs, and stakeholder engagement aligned to business outcomes.

Solid knowledge of and experience with Workplace services technologies, including Windows
11, Office
365, Teams, Exchange, SharePoint, One Drive and ideally Microsoft’s Enterprise Mobility + Security suites.

Hands‑on skill or capable level in AzureAD and Power Shell.

Deep expertise in Microsoft
365 collaboration (Teams, SharePoint Online, One Drive) and strong working knowledge of Power Platform, PowerBI, and Microsoft Copilot.

Experience owning services/products in an enterprise setting: roadmap planning, backlog prioritization, iterative delivery, and value‑based decision‑making.

Strong financial acumen with track record of managing a service/product budget and executing cost savings initiatives.

Proven ability to influence engineering outcomes in a vendor/MSP model—setting direction, reviewing designs, and ensuring delivery quality and operational readiness.

Experience supporting or transitioning legacy collaboration platforms such as Lotus Notes and/or Share File, including lifecycle management and modernization planning.

Strong stakeholder leadership and communication skills—able to translate technical capabilities into business outcomes and adoption plans.

High learning agility and curiosity for emerging Microsoft capabilities, with a pragmatic approach to governance, risk, and security.

Bachelor’s degree in Computer Science, IT, or equivalent experience.

7+years in enterprise collaboration/digital workplace platforms, including vendor/MSP ecosystems and modernization initiatives.

Experience in a business‑facing IT role or similar experience providing customer service for an IT service.

Experience with agile delivery (refinement, planning, reviews) and outcome measurement (KPIs/OKRs, adoption analytics).

Strong vendor management experience, including SLA/OLA performance management and continuous service improvement.

Willingness and ability to lead and provide mentorship to other Infrastructure vendor managers.

Microsoft certifications (M365, Azure, Power Platform) and experience with enterprise governance/security patterns.

In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on relevant work experience, skills, certifications, and location.

CNA offers a comprehensive and competitive benefits package to help our employees—and their family members—achieve their physical, financial, emotional, and social wellbeing goals.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact